Delivery time Full Color Sandstone and Sandstone

Discussion in 'Official Announcements' started by jdl, Jul 9, 2010.

  1. jdl
    jdl New Member
    We have temporarily changed our delivery time of Full Color Sandstone and Sandstone to 20 working days instead of 10. This allows us to keep sending out products that meet our quality standards.

    We are encountering some technical issues with the infusing process which ensures your Sandstone products become less brittle. As soon if we are satisfied with the solution implemented, we will reduce the lead time again.

    Thank you for your understanding.
     
  2. madox
    madox New Member
    Was just about to order some full colour, can you provide some details on the technical difficulties?
     
  3. virtox
    virtox Active Member Moderator
    I got this in the mail :

    "After printing our Full Color Sandstone and sandstone models, the models will be infused with a XLA form which makes your model durable and keeps the colors vivid. After printing, but before infusing your models, they are very brittle. Hence they will be placed in a machine called the infuser. At the moment Shapeways is encountering some technical issues with the infuser machine. To be more specific, the infuser is leaving stains on your models. This means that the quality of the models is not as expected, and below our acceptable standards."

     
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Hmmm I did notice discoloration on my one color print. Just took it as some layers were more saturated then others. I had picture, but the card with them got lost, and I gave to print to my aunt as a gift.
     
  5. jdl
    jdl New Member
    We have changed the delivery time for Full Color Sandstone back to 10 working days