Customer Service Unreliable?

Discussion in 'Customer Service' started by Designmodeller1, Oct 1, 2009.

  1. Designmodeller1
    Designmodeller1 New Member
    Hi All,
    I have tried to e-mail customer service many times and gotten no responses. :(

    I placed an order for 13 copys of my Ring designs on Sept 10th and received an e-mail back from Nikki (customer service) stating that some walls were too thin on 4 of my 8 designs. (min is .7mm but mine were .6mm)

    So I asked if they could try to print anyway, and Ralph replied saying that "yes they would try to print anyway".

    I received the models last week, but only half of my order arrived (none of the .6mm wall models) so i am missing 7 of my rings (that I paid for) and I have tried to e-mail Ralph, Nikki and Service@shapeways and NOBODY has gotten back to me about where the rest of my rings are or if they will ship.

    Please help.
    Shawn
     
  2. Designmodeller1
    Designmodeller1 New Member
    Update: Maartje finally got back to me about my order. :)

    They issued a voucher for the items that they were not able to produce,. It turns out that Ralph and Nikki were on vacation so my e-mail did not get through.

    This is my first order with Shapeways and it had a few bumps but overall the models that they made were very good quality. I will try them again, and this time make sure my models are better to alleviate any problems.

    Thanks Maartjie! :)
     
  3. chris89
    chris89 New Member
    auch, yeah it was vacation time here in the netherlands, noticed a lack of replies from multiple companies including shapeways.

    Good to know it turned out well though :) grats with your order.