Custom ring page not working

Discussion in 'Bug Reporting' started by Sundus, Mar 20, 2014.

  1. Sundus
    Sundus New Member
    When I click on the custom ring page, it turns up blank.
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Thank you!
    We will fix this as soon as possible.

  3. sslone
    sslone New Member
    I am having a similar issue. It just turns white and any links from any location turn up blank.
  4. karendel
    karendel Active Member
    Ditto here, blank page still Monday morning. Hope its fixed soon.
  5. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey guys,

    This should be fixed on Wednesday :)

  6. DrLCH
    DrLCH New Member
    This is still not fixed.
  7. Sundus
    Sundus New Member
    This page still is not working. Can you please provide a little more detail as to what the problem is and when can we expect it to start working again?
  8. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    This weeks release has been postponed till next week :-(
  9. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
  10. NeverGrowUp
    NeverGrowUp New Member
    I am experiencing this issue with the ring creator page, but only when I'm signed into my account.
    If i use the app as a guest it works properly until i hit Add to Cart and it prompts me to sign in.

    Are any other users having this problem / Is anyone working on solutions?
    Its been days, I have designs just waiting for ability to upload and Purchase.


    4/17/2014 - This issue seems to have been resolved. Working properly, thanks!
    Last edited: Apr 18, 2014
  11. Valery
    Valery New Member
    hey today i have the same problem. and is not possible anymore to make round shape rings (not weddingbands) withe the creator app... why?