"Could not be 3D printed"

Discussion in 'General Discussion' started by HazelwoodModels, Jul 11, 2013.

  1. HazelwoodModels
    HazelwoodModels Well-Known Member
    "Could not be 3D printed"

    When an item fails at the production stage, would it please be
    possible to reject the whole Order?

    Delivery is expensive for small items, and the rejection of just one
    item on an Order makes the cost of the remains on the Order very
    expensive.

    Rejecting the whole Order allows us to make simple changes, or
    accept the total failure of the Order, which is a better option for the
    customer than the loading of proportionally expensive delivery costs
    on the remains of an Order..

    An Order can always be re-built and re-submitted.

    There is also the question of the failure not being caught before the
    the fanfare of the Order successfully passing Stage !.

    Regards

    Stewart
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Stewart,

    You can reply to the rejection email, requesting the order to be canceled. If parts are already produced and or shipped, you should be able to request a credit for shipping as well.

    Every item is different. Even if you follow, or even exceed the guidelines, it is possible to create something that just doesn't print without breaking. So sometimes it gets to the printing stage before we find out it can't be produced and shipped to you in one piece.
     
  3. HazelwoodModels
    HazelwoodModels Well-Known Member
    Thank you for responding/

    The issue is not baulking at the rejection; and Credit
    has been given.

    The "Cancel" tab is no longer available to kill an Order gone
    to Production

    I have replied to the e-mail suggesting an increase in
    quantities of another item on the Order - within the Credit
    amount.

    The knock-on question was that some of the tests that default to
    a failure at the production stage, could surely be applied at the stage
    before accepting the Order.

    Stewart
     
  4. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    And order can not be edited, it can only be canceled and resubmitted. The only way to cancel an order is by emailing service at this time.

    We are working to improve the rejection process.
     
  5. HazelwoodModels
    HazelwoodModels Well-Known Member
    You had the e-mail if the quantities could not be altered to cancel by default.