Correcting An Order

Discussion in 'Customer Service' started by jeff45, Jul 14, 2017.

  1. jeff45
    jeff45 New Member

    I just placed an order for 4 parts (My first). I just realised 2 of the models are the wrong versions. How do I get them to stop an let me update the models?
  2. stonysmith
    stonysmith Well-Known Member Moderator
    Go review the order.. there is a button on the top right to cancel the order.
  3. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    @jeff45 Stony is right. You can cancel an order if it has not gone into production yet.

    Otherwise, you can reach out to us and we can attempt to cancel if the models are not in production yet.