Contact To Shapeways

Discussion in 'General Discussion' started by fb12853, Jul 9, 2019.

  1. fb12853
    fb12853 Member
    Hi People,
    i´m trying to get in contact with shapeways via chatbot but that seems not to function. Is there a different way to contact them? My print is delayed and i need a quote for a future print . Im trying to reach out to them for weeks now? Is this company having any Problems??
    Or is this normal?
    Greetings from Germany
     
  2. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    You can reach out to us by sending an email to service@shapeways.com
    Which email address or contact form did you use to reach out to us for weeks?
    The last email I'm seeing from your email address is from back in May 2018.

    Sorry for the inconvenience.
    Mitchell
     
  3. fb12853
    fb12853 Member
    Hi Mitchell, i used the chatbot - is this thing is broken? Everytime i want to use it it says that you are out of office?!
    I will try it via the service email...
     
  4. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    It can definitely be that you have used the chatbot in the morning (Germany).
    There are only people available in the afternoon in the chat.

    Sorry for the inconvenience, hope you have sent an email to service@, we should be able to answer questions there within a day!