Considerable DELAY with "Yippee! You've sold a model " emails

Discussion in 'Shapeways Shops' started by dizingof, Jun 7, 2010.

  1. dizingof
    dizingof New Member

    Hey shapers,

    Correct me if i'm wrong.. when you order a model from
    shapeways your self you get an instant receipt email plus
    another one from PayPal.

    Yet as a shop owner i get the "Yippee! You've sold a model"
    email only 4-5 business days AFTER order was made by
    customer... :cry:

    If an order was a Co-creator you then get an instant email
    letting you know of that new sale + the need for you to re-model
    your model according to customer request ..

    What I'd like to ask is why the delay notifying emails with regular sales?

    Every e-biz novice knows you have to correlate sales with your
    recent promotion attempts - be it a review made to your model,
    a post you made on a certain forum or if you shared your model
    on stumbleupon , digg, services etc...

    This way you know where the sales might have come from to
    calculate your sales ratio from that source of traffic and perhaps
    make changes to your promotional efforts.

    I was lucky to get few "Yippee!"s this month for my stand for
    iPad: .html

    But i cant tell where the sales came from...
    Its important for me to know for ex if traffic from this review on made me some sales ... ipad-in-the-kitchen-with-3d-printed-stand-118461


  2. virtox
    virtox Active Member Moderator
    If I'm not mistaken, the yippee mails are sent when objects actually go into production. Not when ordered. For co-creators this is of course different, since it needs input.

    You can see an up-to-date status report in your order overview.
    on your profile page) orderOverview

    I myself would love to see time of purchase and country of buyer in my overviews.

    Last edited: Jun 7, 2010
  3. joris
    joris New Member
    Virtox is completely right. We do this just so that you don't get dissapointed should your model not be printable.
  4. dizingof
    dizingof New Member

    I completly agree , only i whish there was a way to balance between the 2 aproches , perhaps an email "You've just sold model X - we will check to see if its OK to be 3D printed and let you know shortly when its gone to production"

    rather then knowing about the sale 4-5 days later..?

  5. joris
    joris New Member
    We could put that in a poll and ask it of people or something like that. I don;t think it really matters to us we just do it for your convenience.