Cart Issue

Discussion in 'Customer Service' started by srnjm420, Jun 5, 2019.

  1. srnjm420
    srnjm420 Well-Known Member
    Hello,

    I placed a couple of items from my shop into the Cart to order prints of. In the upper right in the totals it is telling me that my order will be charged in Euro's and that I getting hit with a 20% VAT? I am in the US. I have never had this on any of my orders.

    Please advise...

    Brian
     
  2. UniverseBecoming
    UniverseBecoming Well-Known Member
    Hmmm. . . All I can think to try is deleting your Shapeways cookies and see if that clears it up.
     
  3. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Check on the bottom of the website to make sure US is selected
     

    Attached Files:

    jimmyadvice likes this.
  4. srnjm420
    srnjm420 Well-Known Member
    Thank you!!!! That was the issue... somehow it was changed to me being in the UK and not the US...

    Thank you again!!!!!

    Brian
     
  5. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hmmm that's odd!
    Not sure how that changed, but happy to hear all is fine now :)
     
    jimmyadvice likes this.