I realize that steel is the problem child of the materials. Sometimes it's absolutely an angel (see EvieL's beautiful Acanthus bracelet), and sometimes it's a monster. I think that the design tips for steel need to be rewritten to reflect the changing polishing policies at ExOne. Case in point, my Spiroidea Radiolarian figurine that has been printed AND polished multiple times and always looked like the one on the left in the photo. Until this year, that is, because ExOne has decided it can't be polished. I received the one on the right, which clearly hasn't been given any love. I submitted a complaint, I received a replacement, and again, it looks exactly like the one on the right. The order was for an Etsy customer in Norway. I sent her the ugly one but refunded her the full cost of the item. I have since taken this particular design off the market. If ExOne's idea about what is polishable has changed, that is fine. Just give us designers a heads up, please, and tell us what we're doing wrong. Their caprice is messing with my business.