Bounding Box Error

Discussion in 'Bug Reporting' started by wehaveyourpants, Apr 20, 2017.

  1. wehaveyourpants
    wehaveyourpants New Member
    I am getting a bounding box error when trying to upload a part. I noticed last year there was a bug associated with this.

    The model I am uploading is 19.4mm x 19.4mm x 3mm yet it is being calculated as being .3mm along the Z and failing to upload.

    Please let me know how to proceed. Model# 5993838
     
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    If it's being calculated at .3mm sounds like it's possible being exported in cm and uploaded in mm?
     
  3. crnm
    crnm Shapeways Employee Dev Team
    Hi @wehaveyourpants. I took a look at your upload.

    It was uploaded in the mm scale. The design is roughly 1.94 units in diameter.

    We unfortunately do not offer a centimeters scale option. Could you scale your model by 10x and then reupload in the milimeters scale? That should fix your issue.

    Thanks!