So it's the holidays so I know things are likely slow, but I did get someone to talk to me BEFORE Christmas, a claim was supposedly filed, and now even after a second email sent asking for a status update, I am not getting any new info. I need to get the broken stuff reprinted for a client ASAP and I am really annoyed that I am not even being talked to anymore. Anyone else getting the cold shoulder? BEWARE BAD PACKAGING! They like to toss multiple orders together, no matter how many there are, A single set came just fine with no broken parts, but anything remotely fragile when tossed in a bag with lots of items doesn't have a chance.