Back to sender...

Discussion in 'General Discussion' started by Spongeinside, Nov 2, 2012.

  1. Spongeinside
    Spongeinside New Member
    My order was deliverd when I wasn't home so they came back the following day when I also wasn't able to be home to recieve the package. So I tried changing the delivery on the ups website, but that somehow didn't work so they came by a third time, when of course I also wasn't home. They left a note that I could come pick it up at a ups office but, being restricted to public transport, it would take me hours to get there, not to mention the traveling cost...
    So I wasn't able to go pick it up and it got returned to Shapeways (Eindhoven).

    Anyway, as I couldn't find anything about situations like this on the website, so I'm wondering what to do now, I guess contacting somebody at Shapeways, but whom...? (Preferrably in Dutch)

    Thanks!
     
  2. JoostD
    JoostD Shapeways Employee CS Team
    Hi Jeroen,

    Thanks for your message.

    I could see that we did received your package today from UPS so I have asked our shipping department to ship it again to you today.

    I hope this helps you out.

    If you do have further questions then please contact us at: service@shapeways.com

    Thanks

    Joost
     
  3. Spongeinside
    Spongeinside New Member
    Hi Joost,

    Thanks for the quick reply!

    Jeroen
     
  4. Brick
    Brick New Member
    btw, is it true that if you pick it up from the closest office you don't have to pay the huge fee that sometimes affects people like myself in Canada?

    I'm sure I read that somewhere...
     
  5. PeregrineStudios
    PeregrineStudios Well-Known Member
    That's sort of true - but it takes a massive amount of grappling with UPS over the phone to convince them to let you do that. Basically you need to convince them to let you self-clear the package rather than them clearing it for you. They are still obligated to deliver the package to your door (since that's what you paid them to do) but after enough fighting, screaming, threatening, and potentially suing, they will eventually let you clear the package through customs yourself rather than them signing the forms and charging you $20+ for it.

    This is why Shapeways needs to stop using UPS.
     
  6. Brick
    Brick New Member
    ok thx for the info. What should I be saying over the phone, other than 'let me clear it'?
     
  7. Brick
    Brick New Member
    well my item arrived today and I am pleased to say I had to pay $0 on delivery. I am guessing because the item was 1 lb.

    The guy just left the item on the ground, rang the bell, then drove off.

    the item itself is this: http://www.shapeways.com/model/746762/72b3fd4bb53d4f1ef98e35 aca8a44f1f?li=

    basically, i wanted something in my car to hold my gps. I didn't want to use adhesives or suctions, and I didn't want to obscure any part of the windshield.

    so since I have an empty compartment where a dvd player or something would go, i made use of that.

    the item works %90 the way i wanted. i just thought the way i had designed it, the gps would 'lean back' more. As it is, if i type on it, there is a slight wobble. But i'll be putting in the address before i start driving anyway. I just want to be able to glance at it every once and awhile.

    basically the gps unit just sits into the 2 bottom hooks, then the whole thing just slides into the empty compartment. The angles of the rods of the unit apply pressure above and below, and that's how the unit stays in place. Quite happy overall. I'll post some pics in the 'it arriveed' section when I get a chance.
     
  8. pete
    pete Shapeways Employee CEO & Co-Founder
    Glad you got it and great to hear it worked so well on first try!