Are earring hooks still available for earring models?

Discussion in 'Customer Service' started by CharGyse, Dec 7, 2012.

  1. CharGyse
    CharGyse New Member
    Hello, I just wanted to ask if the earring hooks that we could request in the past to be attached to earring models were still an option available to us?

    It has been a while since I last logged on and the site seems to have changed around a bit. I've done a search in the forums and had a quick look through the tutorials but couldn't find out if they were or were not still available, so thought I'd better send a direct question out to you :)

    Also, if they are still available, how do I make sure they do get attached to the earring models again?

    Thank you in advance :)
  2. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Best thing to do would be to email service (as I'm not sure). They'll be able to inform you if the ear hooks are still available, and how to apply them. If they are available still, the method to add them was to email service with the item number and they'd add a notation to the item for the hooks to be included. I am investigating, so if I get an answer before you, I'll inform you here.
  3. natalia
    natalia New Member
    To give a bit more detail about the earring hooks:

    We had a promotion a while ago where we offered to add hooks, once it ended, we have been using left over stock to fullfill existing orders, but we are NOT offering earring hooks to new models.

    This means currently there is no way to add hooks to earring orders. One thing a lot of shop owners are doing is mailing them out separately when someone orders.

    We are looking at a bigger project for 2013 where we can offer a full variety of stock items (earring hooks, necklaces, watch parts etc), until then, we don't want to offer a service until we can do it well.

    Just to be clear, for now, old models that had hooks will still get them, but we can not allow new models to have this option.

    Sorry for any confusion!

  4. CharGyse
    CharGyse New Member
    Ah I see, thank you very much for the quick responses. :D