Apparently i sold something?

Discussion in 'Customer Service' started by pdb, Jun 19, 2012.

  1. pdb
    pdb New Member
    According to an email i received. One of my models has been bought.

    Nothing is showing up on my shop.

    Is this a mistake?
  2. virtox
    virtox Active Member Moderator
  3. stop4stuff
    stop4stuff Well-Known Member
    Did you check out your My Sales page?

    Ninja'd by virtox :cry:
    Last edited: Jun 19, 2012
  4. pdb
    pdb New Member
    Heres what i recieve:


    The model (Model #512133) that someone ordered from your Shop is now being placed in a snug UPS box and is going to start its journey around the world to your customer!
    We thought you would like to know the status of your 3D printed physical version of your wonderful design!

    Kind regards,

    The Shapeways Service Team
    Ralph, Maartje, Kevin, Christel, Joost, Michon, Mitchell and Gary

    Passionate about creating

    nope, nothing showing up on mysales, No attachments either, just that number?

    Thanks for replying
  5. stop4stuff
    stop4stuff Well-Known Member
    Yes, that's the email that shows the model ordered (either by you or someone else) has been shipped... but what does your page say? - just click the link and it will take you to your model sales when you are logged in on your account.

    Last edited: Jun 19, 2012
  6. virtox
    virtox Active Member Moderator
    That message indicates a product being shipped, so you would be looking for a sale from a while back.
    Last edited: Jun 19, 2012
  7. VeryWetPaint
    VeryWetPaint New Member
    Do you have any models with $0.00 or €0.00 markup?

    In my experience, sales don't show up in the sales report if a model doesn't have any price markup.
  8. stonysmith
    stonysmith Well-Known Member Moderator
    VeryWetPaint is entirely correct. If the model/material combination that the buyer selected had $0 markup.. it's not (currently) listed in the shop sales at all. If you WANT no markup, but want to track sales, you'll have to put at least $0.01 markup on each item.

    Checking all of your current markups, as well as updating them all can be done easily with the CSV markup wizard. - but.. it won't change OLD sales that were at $0.
  9. pdb
    pdb New Member
    Ahh thats probably it.

    I dont have a mark up.

    ill change it to 10p just so i can see the sales.

  10. stop4stuff
    stop4stuff Well-Known Member
    Within the email will be a model number - construct a url in notepad etc, with the format*model number*/ and you can find out what model it was.

    imo, all model sales with or without markup should be reported
  11. Salorian
    Salorian New Member
    I had the same experience with my shop - the "markup procedure" is soooo awkward (uploading excel etc.) , I deleted my shop right away.
    We fly to Mars, get an iphone5, which has more computing power than the whole Apollo13 mission - but here I have no chance to conveniently add my markup per model online but in Excel ... :rolleyes:
  12. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    Have you tried editing your markup by going through your models in edit mode? You can add/edit your markups by item by material on the site (no excel required).
  13. Salorian
    Salorian New Member
    I will give it a try, thanks for the hint. But I remember, that I tested the shop for about an hour or so, did not figure out an easy way for this markup stuff.
  14. Youknowwho4eva
    Youknowwho4eva Shapeways Employee Community Team
    It is not obvious that you can edit them in this way, in edit mode, they markups look like links, but they are editable.