Analytics Stopped Working

Discussion in 'Shapeways Shops' started by JosieLynn, Aug 30, 2019.

  1. JosieLynn
    JosieLynn Member

    I've had my shop open for about a year, and had Google analytics configured and working for quite some time now. Looking at yesterday (August 29, 2019), my graph dropped to zero between 12pm and 1pm (EST) and has been flat ever since then.

    I double checked my code in my shop settings as still there, and matched my GA setting.
    I'm not a GA expert, so I googled and found this articles

    since I'm not writing the code, #2 seemed like the first thing I should try, so I installed it, and did a recording, and when browsing through my shop, my GA tag does not show up anywhere, but UA-4437079-8 does, and is the only one. Google says I don't have permission to view those analytics, so I'm going to guess it's Shapeways own.

    I reached out to customer support who looked at screenshots and told me I had to contact Google, but if my tag doesn't shop up in my shop as expected, how would that be a google problem?

    is this anything someone with more experience might be able to help with?

    Warm Regards & Thank you,
  2. coines23
    coines23 Well-Known Member
    Can confirm. No data at all for the last couple of days.
  3. ComradeWave
    ComradeWave Member
    Same here. It's statistically impossible to have gone 3 days with zero views on any products. I have always gotten at least 3 views a day even back when my store had less than five purchasable models.
  4. Giorgio_Montagner
    Giorgio_Montagner Well-Known Member
    That happened also to me, I have no data from the last 3 days
  5. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Thanks for reporting guys.

    I can confirm that GA went down for stores on the 30th of August.
    A bug report has been created however since it's currently Labor Day in the USA, I don't expect a fix/answer before tomorrow.

  6. Giorgio_Montagner
    Giorgio_Montagner Well-Known Member
    Thank you very much for the update
    edubirdie01 likes this.
  7. coines23
    coines23 Well-Known Member
    Any news yet?
  8. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey guys,

    The issue has been resolved yesterday evening!
    GA should be working again :)

    Thanks for waiting.
  9. coines23
    coines23 Well-Known Member
    Confirmed! Thanks!
  10. Giorgio_Montagner
    Giorgio_Montagner Well-Known Member
    yes, it is working, thank you very much