Alumide listed as 10 days - cart says 14

Discussion in 'Customer Service' started by babelglyph, May 7, 2012.

  1. babelglyph
    babelglyph New Member
    I'd like to buy a model in alumide now that the design requirements have changed and polished alumide is available, however...

    The design page says it takes 10 working days (ship by May 18).

    The shopping cart is telling me that it takes 13 (May 23).

    What's up with that? I'm on a deadline and those 4 days would make the difference between shipping with enough time and not shipping until the day of the deadline. Is there some holiday factored in there?
     
  2. stop4stuff
    stop4stuff Well-Known Member
    For a single model in plain Alumide, I get ship by 17th May and for polished Alumide, I get 23rd May - perhaps there's un-mentioned additional time to allow for polishing?

    Your best bet is to contact customer services via service[at]shapeways[dot]com, but you probably won't get an answer until Tuesday.
     
  3. maartje
    maartje New Member
    Hi babelglyph,

    Are you sure that your model is not a co-creator? Or do you have more (other models) materials in your cart that he is referring to?

    The shopping cart overview gives you the correct date, we just tested it. We ship all materials in 1 order out in 1 box, so the latest lead time counts.

    Hope this was helpful.
     
  4. babelglyph
    babelglyph New Member
    There must be extra processing for polished alumide - I've tried changing to regular alumide and it gives me May 17, too. I notice the alumide page now says 14 for polished, so it is indeed correct.

    for reference, my model is not a co-creator and it is the only item in my cart (single quantity as well). I'll go ahead and order it in plain alumide and get another in polished at a later date since it's cheap enough!

    Thanks for the replies.
     
  5. bartv
    bartv New Member
    Hi babelglyph,

    we just updated the information on our website - Alumide has a delivery time of 10 days, but Polished Alumide is 14 days.

    Sorry for the confusion!

    Bart
     
    Last edited: May 7, 2012
  6. babelglyph
    babelglyph New Member
    Thanks! It's not terribly surprising, just a bit frustrating when you expect one thing and another comes up. Good to know for future purchases.