19% VAT on order?

Discussion in 'Customer Service' started by Anbar, Jul 6, 2009.

  1. Anbar
    Anbar New Member
    Hi, UK customer here... just put in an order for what is really a sample to judge the print quality against some other companies...

    I noticed that you state a 19% VAT on the invoice/cart?

    Exactly what VAT is that and why is it being charged?
  2. Marleen
    Marleen New Member
    Hello Anbar,
    As the UK is part of the EU we have to charge you 19% VAT. That is value added tax, that we have to remit to the Dutch tax authority.

    Basically it means that anybody who orders from a EU country has to pay VAT.

    I hope this makes it clear. You can also check our faq. 'how much tax do I have to pay over my Shapeways order'.