The model update page seems to be broken, I can't update a model that needs thicker sprues no matter what. It tells me that the model has a volume 10% larger than the original, but I know for a fact it isn't because I've cut down on the sprues and even hollowed the model out slightly. I tried updating it with a version that's even half the size of the original model and it still rejects it telling me it's more than 10% in volume. Please fix this immediately.
This seems to be effecting specifically PA12 orders, has anywhere here had this happen to them? The customer service representative who I e-mailed had the same problem and simply said they can't fix it so I had to cancel the order. A week later the same exact problem occurred with a completely different model, also in PA12 material. Please look into this problem, it is costing your company and your customers money.