Cannot Upload New Models

Discussion in 'Bug Reporting' started by Mikachiu, Sep 23, 2017.

  1. Mikachiu
    Mikachiu Member
    I get errors both when dragging and dropping an STL into the browser window, and when using upload button. The drag and drop causes an error to display, and the upload just times out after reaching 100% after a while.
     
  2. mkroeker
    mkroeker Well-Known Member
    What is the error message you are getting, and how big and complex are your STL files ? The upload limit is 64mb
    and 1 million triangles - you can zip your file to reduce upload size but you will need to remesh it if you are (significantly)
    over the polygon limit.
     
  3. OrsonY
    OrsonY Well-Known Member
    I having same problem too.. This show up after full upload Untitled.png Untitled.png
     
  4. hans_lambermont
    hans_lambermont Shapeways Employee Dev Team
    FYI we're checking up with CloudFlare on this issue.
     
  5. OrsonY
    OrsonY Well-Known Member
    Good, Thanks. My client your customer is waiting his item to be printed..
    I manage to upload 1 model which less then 1 mb. but another one at 3.3mb is not success.
     
  6. Rivetzone
    Rivetzone Member
    Am not getting an error message at all, models simply are not being populated to my "model" category despite seeing a "upload successful" note right before the "uploading" icon disappears entirely
     
  7. robs_mw
    robs_mw Well-Known Member
    I'm getting 'something went wrong at our side, we are working on it' just now (Tuesday) when uploading
    3.3Mb file with 66K triangles only
     
  8. robs_mw
    robs_mw Well-Known Member