Problems Setting Customization Options...

Discussion in 'Bug Reporting' started by nigelren, Sep 22, 2017.

  1. nigelren
    nigelren Well-Known Member
    I'm trying to finalize the settings on some of my models and having a few problems.

    When I go into the Customization - manually by me option, I change the number of characters that are allowed and press either Save settings or Publish and get the following error...
    Screenshot from 2017-09-22 15-26-05.png
    I have changed one of the other products OK, but this seems to not want to change. Tried a few times with no success.
     
  2. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    I'm moving this to bugs, can you provide the link to the model?
     
  3. nigelren
    nigelren Well-Known Member
  4. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    Thanks! I've recreated, so I'll forward on to bugs.
     
  5. nigelren
    nigelren Well-Known Member
    Any further on this, would recreating the product page make any difference?
     
  6. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    I see I never got a reply so I've emailed the team to see if there's any update on the issue. For now, I'd leave the page as it is so that we can investigate the issue. So if you can create a product page without deleting the current one, to see if a new product page will work for you.
     
  7. nigelren
    nigelren Well-Known Member
    I've created a new version of the same page (although based on different version of the model) and this seems to work, left the other one as is.
     
  8. Youknowwho4eva
    Youknowwho4eva Well-Known Member
    We've tracked down the bug! So feel free to remove the effected item. Hopefully we'll have it fixed so it doesn't happen again soon.