Hi Michelle,
First off, I am so sorry to see that we have made such a mistake! I have confirmation from the production team that these earrings are being reprinted now.
I would like to take a moment to explain how we are working to fix and prevent problems such as this from occurring in the future. This pilot program was initially open to only our cast metals. From the very first orders that were placed for hooks and backs, it was clear there was a glaring missing link – designer interaction. This designer interaction was a tool that would allow you, the designer, to select orientation and where exactly the hook should be placed. This tool would give your design the respect and diligence it deserves!
On top of all of this, hooks and backings are vital to better sell your designs including your strong and flexible pieces. With the inclusion of multiple materials and the ever growing orders to include hooks and backs, we concluded that the orientation tool for hook placement is 100% necessary.
The orientation tool has a natural home on the model edit page. When working to create this tool and fit it within model edit page, we quickly realized that the user flow can be quite clunky. By adding another tool, this would only make this interaction more unpleasant. Our solution, a model edit page overhaul to not only make the general experience better, but to also include with it an orientation tool for earring hooks and backings. In creating a designer interaction tool this opens the door to designer interaction for other use cases! Meaning communication with the manufacturing team printing, polishing, and adding hooks to your designs. We expect for the orientation tool and model edit page overhaul to be launched this June!
Thank you for your understanding and please let us know if there are any other issues that arise.