Hi can you change to a faster shipping company usps is slow and for us in australia the tracking only shows departed then delivered so its not really tracking. I realise some people might want to cheapest shipping but to my self and im sure many others the speed is far more important. I find dhl usually gets stuff places almost as quick as is possible. Mouser manages to offer dhl as free shipoping so it cant be that dear.
Same question for France: in European countries where both DHL and UPS are available (Germany, Netherland, Belgium, Luxembourg), DHL is always faster and less expensive. Is there a plan to offer DHL in France too?
Good luck, I live an hour from the Shapeways' Long Island City NY location. I have 3 orders that shipped on 06/28/17 and the expected delivery date says 07/4/17. No one delivers anything of the 4th of July in the U.S.A. so I might get it on 07/05/17. That is ridiculous. I could walk to pick the parts quicker. Totally unacceptable.
I would not bet on that. For me in central Germany, DHL takes at least one day longer although the routing from Eindhoven according to the tracking pages is quite similar. Recently at least the local distribution center nearest to me appears to have resorted to overloading their delivery vans - net result is that the unhappy driver tags some fraction of parcels as "delivered to original recipient" at the start of the tour and the actual delivery happens one or two business days later when s/he actually gets round to it.
@mkroeker, this is very disappointing. My remark was based on what i read in the Shipping Information page.
Shapeways shipping is unacceptably slow and is being used as an additional source of revenue for them. State-side they use something called UPS Mail Innovations that involves a hand-off between UPS and the USPS. Search for that service and you find it is a low-cost bulk delivery that uses UPS to freight packages to specific USPS transfer points. That transfer adds additional delay to the process but is a great deal for both carriers. UPS can use their long-haul network without having to send their local delivery teams out to criss-cross the nation's neighborhoods. USPS avoids the long-haul volume and leverages their "last mile" carriers that visit every house everyday anyway. Shapeways is getting away with charging retail rates for this bulk service.
I don't begrudge them making money. Shapeways is running a business and the point of running a business is to make money. What I don't like is that this new shipping option worse than what they had before and that they couched it as a service "upgrade" for their customers as opposed to a cost savings measure. This new method is going to be hell during the holidays - a shopping period which is already stressful enough.