Cannot Upload

Discussion in 'Customer Service' started by Coopah, Apr 29, 2017.

  1. Coopah
    Coopah Member
    Hey all,
    I cannot for the life of me, get my file to upload. It gives me a "Please wait while you file is uploaded..." message but then the page just sits there while the loading icon spins. Any help would be greatly appreciated.

    Thanks.
     
    Coopah, Apr 29, 2017
    #1
  2. mkroeker
    mkroeker Well-Known Member
    Make sure that the file you are trying to upload is not larger than 64mb (zip it if necessary) and does not contain more than (about) one million triangles.
     
    mkroeker, Apr 29, 2017
    #2
  3. jimmyadvice
    jimmyadvice Shapeways Employee CS Team
    Hi @Coopah

    Here are our full upload guidelines:

    Supported 3D files
    Maximum file size: 64 MB or 1 million polygons
    Filetypes: DAE, OBJ, STL, X3D, X3DB, X3DV, WRL
    For color 3D prints: DAE, WRL, X3D, X3DB, X3DV
    Textures files: GIF, JPG, PNG
    Upload as ZIP containing model file and textures
    Privacy: Private by default

    If your file is meeting these guidelines and you are still having issues, make sure to email us at service@shapeways.com so we can help!
     
    jimmyadvice, May 2, 2017
    #3

Ready to get started?

From product development to industrial 3D manufacturing, we can help you scale your business.

contact sales

Services

Support

Shapeways

© 2008 - 2024 Shapeways, Inc.