Love the whole idea of facets! I consistently hear from customers that they simply cannot find my products. This seems to be a very good and big step in fixing that.
Recommend caution with automating "bulk faceting". I noticed that automation has incorrectly "faceted" some of my products.
I did notice a more significant problem that appeared just yesterday mid-morning East Coast USA time, that may be linked to these coding changes or automation. I have notified customer service who is helping but am interested to know if anyone else had this experience. I'm using Google Chrome on Windows 10, if that helps.
Yesterday morning, to take advantage of the new "Marketplace Facets" feature, I was systematically going through products to add "Marketplace Facets" to their pages. After several successful changes, it was later in the morning when I noticed that product descriptions were disappearing altogether when I went to edit a product page. Gone, just a blank, empty product description box. Not a good thing to lose product descriptions.
Last evening, I only noticed missing product descriptions on two pages opened for editing, but on ALL pages opened for editing, the formatting was dorked up, specifically, 1) paragraph separations are lost - the last sentence of a paragraph abuts the first sentence of the next paragraph without any spacing combining paragraphs, sentences and even words, and 2) right-left justification is lost..
Today, it appears that the product descriptions are there but paragraph spacing and justification remains lost.
As soon as I
sign in and attempt to edit a product with the intention of adding facets, the formatting of the product description appears lost on the product editing page. If I do not save the editing page, the original (good) formatting remains. If I save it, the (good) formatting is lost permanently and the page's product description is a mess.
Although this may seem rather minor, it makes a mess of product descriptions and can be confusing to new customers trying to understand the product and gain the confidence necessary to make a purchase. I am concerned that if a customer sees a mess of a product description, the customer may have no confidence that the product itself isn't loaded with design errors or that Shapeways can competently print the product, and then the customer chooses not to buy.
When a similar problem occurred several months ago (lost formatting and the inclusion of this character "Å" randomly throughout the product description in some places where there had been a paragraph separation), the problem was fixed but only for new products. Existing products had to be repaired by the designer one product at a time, removing the offending character and restoring paragraph breaks.
Could this problem be related to the adoption of the new Marketplace Facets feature or automation?
Hopefully, the tech folks can figure out what changed and fix it.