File Update Bug

Discussion in 'Bug Reporting' started by Roolz, Sep 29, 2016.

  1. Roolz
    Roolz Well-Known Member
    Hi.

    I'm trying to update an existing model.
    I get the error message just after upload: "We're unable to process this file. Check your file for errors and click 'Update File' to upload a new version."

    Of course the file is error free and is within the size & polygons limits. It's a common stl.

    If I upload the exact same file as a brand new model, it is processed normally, no error message.

    The model I want to update is this one :
    https://www.shapeways.com/product/3WR2AGME2/mayan-pottery-knife-tokens-32-pcs

    Thanks for your help.
     
  2. mkroeker
    mkroeker Well-Known Member
    Me too. Happens even when "updating" an existing model using the exact same file as before (1mb binary stl file with some 30000 triangles in my case)
     
  3. MadBikeSkills
    MadBikeSkills Well-Known Member
    Still happening at 8:18 pm (GMT-5)
     
  4. MillerBro
    MillerBro Well-Known Member
    yup same here
     
  5. Kebsou
    Kebsou Member
    For me too. Trying to update with obj and I get error message.
     
  6. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Thanks for reporting guys.

    I've reached out to the dev team right away
     
    mygadgetlife likes this.
  7. Phew thought I seriously messed up for a second :)
     
  8. railNscale
    railNscale Well-Known Member
    The website is very slow.
    Better not to update models for a while. All updated models were killed.
    Uploading of new models is (sometimes) possible.

    Hope SW fixes this quickly.
     
  9. Roolz
    Roolz Well-Known Member
    I just re-tried, it seems to work again (file being processed).
     
  10. NimlothCQ
    NimlothCQ Well-Known Member
    Indeed -- this has been fixed.

    Sorry about that :(
     
  11. Roolz
    Roolz Well-Known Member