Hi. I'm trying to update an existing model. I get the error message just after upload: "We're unable to process this file. Check your file for errors and click 'Update File' to upload a new version." Of course the file is error free and is within the size & polygons limits. It's a common stl. If I upload the exact same file as a brand new model, it is processed normally, no error message. The model I want to update is this one : https://www.shapeways.com/product/3WR2AGME2/mayan-pottery-knife-tokens-32-pcs Thanks for your help.
Me too. Happens even when "updating" an existing model using the exact same file as before (1mb binary stl file with some 30000 triangles in my case)
The website is very slow. Better not to update models for a while. All updated models were killed. Uploading of new models is (sometimes) possible. Hope SW fixes this quickly.