Why Wont The 3d Ring Creator Work?

Discussion in 'Design and Modeling' started by 385343_deleted, Aug 21, 2016.

  1. I am trying to upload a jpg file I have used before as I want to change the size of the ring that I made - I keep getting this error = Oops! Something went wrong while updating the ring creator 3d preview. Please try again = WHY??????
     
  2. Andrewsimonthomas
    Andrewsimonthomas Well-Known Member
    can you share the jpg with us? happy to try and help but I need more info
     
  3. I have used this same file before and had it printed, I got the same error that I have typed above for every jpeg I tried.I tried different browsers and still continued to receive the error. I was hoping to take advantage of the free shipping so too late now.
     
  4. Jettuh
    Jettuh Well-Known Member
    Hey guys,

    Our dev team is aware if the ring creator and 2d to 3d creator not working at the moment.

    We are investigating and will fix as soon as possible.

    Our apologies for the inconvenience.
    Mitch
     
  5. It still doesn't work. I can't get the 2D to 3D designer to work either.