Please help, model upload not loading.

Discussion in 'Customer Service' started by Shinshimon, Jul 24, 2016.

  1. Shinshimon
    Shinshimon Member
    Hello everyone! I have a problem. D:
    I'm trying to upload my model but it never fully loads.
    It was working yesterday, idk what's wrong.

    I'll click the upload button on the top right of the page.
    The "Upload your 3D Design." interface thingy pops up.
    I select my .obj file.
    Poke millimeters.
    Then select the other button that says upload.

    The page loads up fine, but not the model previewer to the right, nor is the material checks loading.
    I've even waited hours and it goes nowhere. I've tried logging out then back in. I've tried uploading again and again.
    I've checked my model dozens of times, too.
     
  2. Shinshimon
    Shinshimon Member
    o____e
    Uploader thingy, why you do dis to meee.
    Just after the post, now it loads. After hours of waiting, then I finally post. Then, only then it decides to load up.
    What's up with that?
     
  3. Shinshimon
    Shinshimon Member
    Still waiting on the material checks, though...
     
  4. BCDesign
    BCDesign Member
    I have the same problem. Was really hoping to put in an order for some metals...
     
  5. MitchellJetten
    MitchellJetten Shapeways Employee CS Team
    Hey guys,

    The issue has been fixed!
    You should be able to upload files successfully again :)

    Mitch