Shapeways Launches Etsy E-commerce Integration

Shapeways staff:
Please provide a status update. Have the known bugs all been killed as of 10th June 2019?
If you already have a marketplace shop, and a shopify shop, and you now add an Etsy shop, do both fulfillment apps know how to process an order?
I have a shopify presence ( https://jewelrylk.com ) and a marketplace shop ( https://www.shapeways.com/shops/jewelrylk-com )
but do not want to open an Etsy shop until the initial issues have been resolved.
Is it safe to go into these waters yet?

Hi Lefteri and Team,
I intend to have both the shopify store and the Etsy stores fulfill automatically through shapeways for all shapeways products. I'm currently trying to get tariff rates, VAT and sales tax and minimum shipping to about 45 customer countries from shapeways. I'm trying to be able to show customers "what is will really cost you, delivered" including all the costs beyond the product price. That way I'll avoid customers refusing the shipment in their home country because of unexpected tariffs, taxes, shipping costs. Etsy and shopify treat US state sales taxes differently, in terms of reporting. I don't know what international reporting, or ability to handle tariff payments and customs clearing house functions I can build into both shops. I would ideally like to make things very seamless and easy for the customer, no matter what country they live in. Everything clear and visible up-front and no surprises for the customer.

I just got my first order via Etsy. Basically as far as I can tell, it is exactly the same as processing an order yourself, just with a separate billing and shipping address. The invoice lists the customer's name and address as the shipping address, and my name and address as the billing address. I can't tell if the customer gets my home address or not on their notification. Can someone provide an example of what the customer order notification looks like?

The taxes are effectively charged twice. Etsy charges taxes based on the retail price listed on Etsy, and then Shapeways charges you a second tax on the base price of your model.

Shipping seems to be handled by just crediting $4.99 under "Value". My credit card is charged for the item+taxes+shipping. What is going to be a big issues is your end of year taxes. You will have to ensure that all charges done via Etsy are subtracted from any profit listed on Etsy.

I have my Etsy linked to a card which gives me instant notifications on purchase, however 5 hours later, and nothing has actually been charged to the card yet. It isn't clear when that will occur, or what might happen if funds aren't available, as it isn't even listed a pending yet.

Etsy lists three separate types of translations related to this one sale. Each one is marked as "Fee & Tax". So it is very confusion to figure out what items are Etsy's Cut, what are actually taxes. This transaction for example has -$1.88, -$2.25, and -$0.25 as the three listed transactions. None of them work out to 5% of the item+shipping cost.
So plan on using a spreadsheet to keep track of profits and tax claims.

Very good news. Thanks.

Dear Lefteri and shapeways staff,
Please clarify who is acting as the retailer and paying the USA states sales or retail use taxes to the individual states.
If I read the documentation info properly then:
1. If an order is placed for my model from shapeways marketplace, then shapeways is acting as the retailer and collecting the sales tax and remitting it monthly for all such sales to each USA state as the retailer. The model builder is not involved.
2. If an order is placed for my model from my shopify store ( JewelryLK.com ) and automatically fulfilled by shapeways, then I am acting as the retailer and the collected sales tax shows up in my checking account and I am responsible for remitting it monthly for all such sales to each USA state as the retailer. The fulfillment house (shapeways) is acting as my agent and collects but is not involved in sales tax remittance.
3. If an order is placed for my model from my Etsy store ( TBD ) and automatically fulfilled by shapeways, then I am acting as the retailer and the collected sales tax shows up in my checking account and I am responsible for remitting it monthly for all such sales to each USA state as the retailer. The fulfillment house (shapeways) is acting as my agent and collects but is not involved in sales tax remittance. The reporting by Etsy and whether Etsy collects the sales tax or shapeways collects it seems to be an integration issue. A given retail transaction cannot collect sales tax twice. That would be retail fraud.

Did I get this right?
Best Wishes, Lawrence

Just wanted to add that Etsy is now remitting tax on quite a few more states even if you don't have the traditional nexus as a result of the new laws.

For example, I have nexus in NY and I use to set up different tax rules by county and specific zip codes on Etsy so that the appropriate tax rates can be applied. As of June, Etsy started to remit to NY, so I deleted all my tax rules that I've set up and just let Etsy handle it. I recently had a sale to upstate NY and the tax was correctly charged to the customer. Had I not deleted the tax rule, the customer might have charged twice, I don't know, but it is prudent to double check your tax rules to see if your state is one of those Etsy has started to remit to.

In one of my examples of a single order, the numerous etsy transactions linked to one order are adding up the following way
(-0.2, -0.02, -1.78, -1.36, -0.25, -0.1, -0.1, -0.02 = 3,86$).
This are additional costs to add to the price.

I completed the etsy integration and created and etsy account. Now what? How do I get my products onto etsy since many of them have size variants?

I am happy with the etys integration. It works!
(and people who buy are not shapies)
But integration should be technically improved.
A small progress would be if the mark-ups would be visible

like in the Shapeways shop.

this would be very helpfull.

What do I do if the costumer want to return the product? Like a defective print? Since the money goes to Shapeways, do refunds happen in a return or a reprint happens?

If the costumer wants a refund do I send them to service@shapeways.com like if they shopped here? This is confusing as I just open my Etsy shop.

Cost calculation to sell on etsy

Selling by etys is good because you have more clients. In the Shapeways shop, most buyer design also 3D objects. The etsy clients are consumers.

If you are selling SW printed objects on etsy also etsy needs his share. Costs for clients increase.

It is quit challenging to do the correct cost calculation for objects sold by etsy but printed by SW.

• Printing costs are fixed by SW and transmitted to etsy. --> perfect
• Shipping costs are fixed by SW and transmitted to etsy --> perfect
• Costs of etsy are 8 items and can be estimated be my self --> ok
• Taxes are charged by SW but not transmitted to etsy. Etsy is also charging taxes --> causes difficulties.

As next step SW should focus on the tax question and solve it with etsy!