Well, thanks for sharing your low view of this community. If this is really the view Shapeways has of us, I will be taking my leave for certain.
At my day job, all our steel and aluminum suppliers have informed us that they may not be able to get the same amount of material for us or at the same costs due to the tariffs. There isn't a buying frenzy. We are trying to figure out how to use less material. Maybe I'm crazy, but it seems like good business relationships do a little give and take. Shapeways seems to be on the path of just take.
If the product were indeed unprofitable (but who knows? Shapeways won't tell us anything about anything) then they could have announced that they will be dropping printable wax in 3 months while in the meantime there will be a steep cost increase so they can "remain a profitable business and still provide their customers with the parts they need to fulfil orders" (Shapeways desperately needs some PR people).
And I think you've missed the point that if Shapeways pulls moves like this we don't trust them anymore. We won't continue developing if we don't trust them. Will more materials struggle if they don't try to build back trust? I know I'm buying less and testing out parts from competitive service. Why not? There's nothing to lose.
Shapeways has made a bad choice that damaged a lot of trust. They have doubled down on their bad choice and decided that they will not be trying to build back that trust with more open communication.