who is they? I received an email from customer service saying:
Please note that each and every model on the site was designed and uploaded by individual designers. Shapeways does not design the models on the site.
With this said, you can contact the designer directly to see if this is the expected result of these designs. If you go to the model page, login, and select contact under the buy now button you will be able to communicate directly with the designer.
I look forward to speaking with you soon.
Community Support and Relationships Ambassador
So who will be replacing my product? You or Shapeways? If you look at the photos you will see clearly the pieces do not fit together. The only way they do is if I attach them when the ball in open, then I cant close it without the clips snapping off.
Please help. I am desperate to receive this before Christmas and will pay whatever the expedited cost to do so!