{"id":43577,"date":"2025-09-03T20:43:11","date_gmt":"2025-09-04T00:43:11","guid":{"rendered":"https:\/\/www.shapeways.com\/blog\/?p=43577"},"modified":"2025-09-03T20:45:12","modified_gmt":"2025-09-04T00:45:12","slug":"team-spotlight-tiago-sao-jose-head-of-engineering","status":"publish","type":"post","link":"https:\/\/www.shapeways.com\/blog\/team-spotlight-tiago-sao-jose-head-of-engineering","title":{"rendered":"Team Spotlight: Tiago Sao Jose, Head of Engineering"},"content":{"rendered":"\n<p>When Tiago Sao Jose arrived in the Netherlands from Portugal in 2012, he wasn\u2019t planning to build a career in software engineering. In fact, he had been studying architecture. But that willingness to take a leap of faith coupled with a desire to improve how things work has guided him through a decade-long journey at Shapeways that\u2019s taken him from the production floor to leading the engineering team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-from-architecture-to-additive-manufacturing\"><strong>From architecture to additive manufacturing<\/strong><\/h2>\n\n\n\n<p>After four years of architecture studies, Tiago realised the path wasn\u2019t the right one for him. He moved to the Netherlands with his Dutch partner (now wife) and soon after found an opening at Shapeways for a Production and Distribution Specialist.<\/p>\n\n\n\n<p>\u201cIt was basically everything that happened after the parts came out of the printers \u2014 cleaning, post-processing, packing and shipping,\u201d he recalls. Early advice during the interview stuck with him: if you wanted to succeed at Shapeways, you needed to take initiative and look for ways to improve things.<\/p>\n\n\n\n<p>That mindset led Tiago to experiment with automation. With no programming background but plenty of willingness to get stuck in, he began teaching himself to code to make processes faster and more reliable. Within a year, he was coding every day.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Shapeways Team Spotlight: Tiago Sao Jose, Head of Engineering\" width=\"1140\" height=\"641\" src=\"https:\/\/www.youtube.com\/embed\/0QhOA-Rr-ug?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-ah-so-this-is-what-i-love-moment\"><strong>The \u2018Ah! So this is what I love\u2019 moment<\/strong><\/h2>\n\n\n\n<p>By 2015, his enthusiasm for automation led to a role in the Industrial Engineering team, where he worked more deeply with machines, programming and process development. Soon after, he began collaborating part-time with Shapeways\u2019 software group, a step that ultimately defined his career.<\/p>\n\n\n\n<p>\u201cI realized this is what I wanted to do. I loved the idea of building a piece of code that could make someone\u2019s working life easier and better,\u201d he says. That spark carried him through roles as junior and senior developer, staff engineer leading the migration to AWS, engineering manager, and today, Head of Engineering.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-leadership-style-built-on-empathy\"><strong>A leadership style built on empathy<\/strong><\/h2>\n\n\n\n<p>Tiago\u2019s leadership is shaped by his early days on the production floor. He knows first-hand how software choices affect the people who use them. That\u2019s why every new engineer on his team spends their first week working alongside production, packing and shipping orders, before they write a single line of code.<\/p>\n\n\n\n<p>\u201cWhen you see how people actually use the software, you start noticing issues no one else sees anymore,\u201d he explains. \u201cIt gives you fresh eyes and a better understanding of how to improve things.\u201d<\/p>\n\n\n\n<p>Once a month, his team holds a \u201cLab Day,\u201d where developers are free to test new tools, try ideas and then present their findings back to the group. Sometimes the result is a fun dead end, other times it sparks features that deliver real value across the company.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-building-for-shapeways-future\"><strong>Building for Shapeways\u2019 future<\/strong><\/h2>\n\n\n\n<p>The engineering team doesn\u2019t operate in isolation. Its goals are directly tied to the company\u2019s goals, with three main areas of focus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer Experience: ensuring smooth, accurate, and reliable quoting, ordering and tracking.<\/li>\n\n\n\n<li>Operational Efficiency: building and maintaining fast, dependable tools that keep production moving without bottlenecks.<\/li>\n\n\n\n<li>Scalability: designing systems that can grow from serving a handful of customers to tens of thousands without breaking.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>Working side-by-side with operations, supply chain and sales teams keeps communication short and feedback loops tight. Developers regularly join customer meetings to hear how tools are being used in real-world contexts \u2014 often in ways the team hadn\u2019t imagined.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-curiosity-problem-solver-opportunity\"><strong>Curiosity + problem solver = opportunity<\/strong><\/h2>\n\n\n\n<p>The \u201crestart\u201d of Shapeways brought challenges but also opportunities to rethink what works and what doesn\u2019t. Tiago sees it as a rebirth moment: a chance to carry forward what\u2019s good, leave behind what isn\u2019t and rebuild stronger.<\/p>\n\n\n\n<p>He\u2019s especially excited about the new instant quoting tool, currently in beta, which he describes as a new canvas for Shapeways to keep improving customer experience in the years ahead.<\/p>\n\n\n\n<p>\u201cAt Shapeways, if you\u2019re curious and want to solve problems, you\u2019ll always find opportunity,\u201d Tiago says. \u201cThat\u2019s been my journey and it\u2019s what we want for everyone who joins the team.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When Tiago Sao Jose arrived in the Netherlands from Portugal in 2012, he wasn\u2019t planning to build a career in&#8230;<\/p>\n","protected":false},"author":208,"featured_media":43578,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[510],"tags":[555,3118,3120,1813,1637,3117],"class_list":["post-43577","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-3d-printing-industry","tag-3d-printing","tag-careers","tag-development","tag-meet-the-shapies","tag-5-shapeways","tag-team-spotlight"],"thumbnail":"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2025\/09\/Tiago-Heading.png","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Team Spotlight: Tiago Sao Jose, Head of Engineering - Shapeways Blog<\/title>\n<meta name=\"description\" content=\"When Tiago Sao Jose arrived in the Netherlands from Portugal in 2012, he wasn\u2019t planning to build a career in software engineering. 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