{"id":43152,"date":"2022-10-11T08:00:00","date_gmt":"2022-10-11T12:00:00","guid":{"rendered":"https:\/\/www.shapeways.com\/blog\/?p=43152"},"modified":"2022-10-11T15:32:21","modified_gmt":"2022-10-11T19:32:21","slug":"self-service-upload-3d-printing","status":"publish","type":"post","link":"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing","title":{"rendered":"Self-Service 3D Printing: Save Time with Customer Service Resources"},"content":{"rendered":"\n<p>The possibilities are endless with 3D printing\u2013granting access to <a href=\"https:\/\/www.shapeways.com\/business\/rapid-prototyping-services\">rapid prototyping<\/a> and unlimited opportunities for iteration. <a href=\"https:\/\/www.shapeways.com\/\">On-demand production<\/a> and reduced part assembly as pieces are <a href=\"https:\/\/www.shapeways.com\/blog\/archives\/41630-nesting-the-puzzle-of-3d-printing.html\">nested<\/a> together in <a href=\"https:\/\/www.shapeways.com\/business\/additive-manufacturing\">additive manufacturing<\/a> offer tremendous advantages for manufacturers scaling business. These processes are further enhanced by speed in production for strong and lightweight parts; however, the most critical, persisting benefit, is the ability to make complex geometries not possible before via conventional manufacturing.<\/p>\n\n\n\n<p>Shapeways customers have produced countless brilliant designs, inventions, and high-performance functional parts over the years. Shapeways <a href=\"https:\/\/www.shapeways.com\/contact\">Customer Service<\/a> is aware of the time, effort, and challenges that go into perfecting 3D models and meeting stringent project requirements. This is why they strive so hard to make the process seamless for designers as they reach the point of <a href=\"https:\/\/www.shapeways.com\/upload-3d-print-files-models\">self-service uploading for 3D models<\/a>, whether sharing designs for 3D printed <a href=\"https:\/\/www.shapeways.com\/industry\/drone\">drone<\/a> frames, <a href=\"https:\/\/www.shapeways.com\/industry\/medical\">medical models<\/a>, fine <a href=\"https:\/\/www.shapeways.com\/industry\/jewelry\">jewelry<\/a>, or an infinite number of other products.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Self-Service 3D Printing: Customer Service is There for You<\/strong><\/h3>\n\n\n\n<p>Customer Service dedicates numerous resources to ensure designers achieve success in uploading models, ordering 3D prints, and scaling their additive manufacturing. This includes an extensive <a href=\"https:\/\/support.shapeways.com\/hc\/en-us\/articles\/360008357773-3D-printing-checklist\">Pre-Print Checklist<\/a> covering everything from preparing 3D models with moving and interlocking parts to compensating for smoothing.&nbsp;<\/p>\n\n\n\n<p>Designers have access to informative <a href=\"https:\/\/support.shapeways.com\/hc\/en-us\/categories\/360001855814-Tutorials\">tutorials<\/a> on topics like:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>3D modeling software<\/li><li>Rapid prototyping<\/li><li>Additive manufacturing<\/li><li>3D printing tools<\/li><li>3D scanning<\/li><li>Orientation and other settings<\/li><li>Post-processing&nbsp;<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>For information regarding <a href=\"https:\/\/support.shapeways.com\/hc\/en-us\">3D printing orders<\/a>, Shapeways Customer Service addresses the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Pricing information for 3D printing materials and other products<\/li><li>Discounts for 3D prints<\/li><li>Expedited and international shipping for 3D prints<\/li><li>Import duties, taxes, and brokerage fees<\/li><li>Rejection of 3D models<\/li><li>Details about the \u201cPrint It Anyway\u201d (PITA) option<\/li><\/ul>\n\n\n\n<p><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cShapeways wants to help bring your ideas to life, whether you need to create a replacement part for your favorite appliance, or want to grow your business with the multitude of 3D printing materials that Shapeways offers,\u201d says Steve Weart, Director of Customer Success at Shapeways.<\/p><\/blockquote>\n\n\n\n<p>\u201cWe make those ideas a reality by using our 14 years of expertise to help you get your model to the perfect level of printability\u2013within the material guidelines that are best for your particular end-use application. With an industry-best team of technical experts, we provide this seamless process to hundreds of customers per day.\u201d<\/p>\n\n\n\n<p>Customer Service is also available to answer questions that cannot be answered at the <a href=\"https:\/\/support.shapeways.com\/hc\/en-us\">Help Center<\/a>, whether you need additional information about guidelines for uploading your 3D model or assistance with a 3D printing order. If you have more complex questions regarding printability or customizing parts, the User Application Team is available too.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.shapeways.com\/upload-3d-print-files-models\"><img loading=\"lazy\" decoding=\"async\" width=\"1120\" height=\"500\" src=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog-1120x500.png\" alt=\"\" class=\"wp-image-43153\" srcset=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog-1120x500.png 1120w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog-840x375.png 840w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog-420x188.png 420w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog-768x343.png 768w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2022\/10\/self-serve-upload-create-page-blog.png 1439w\" sizes=\"auto, (max-width: 1120px) 100vw, 1120px\" \/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Getting Started: Basic Self Serve Uploading Instructions<\/strong><\/h3>\n\n\n\n<p>Are you ready to upload a 3D print design? Shapeways allows designers and engineers to participate in a <a href=\"https:\/\/www.shapeways.com\/upload-3d-print-files-models\">self-serve upload process<\/a>, allowing for instant quotes and an immediate printability analysis. Upload your 3D print design by following these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li><a href=\"https:\/\/www.shapeways.com\/model\/material-configurator\/upload\">Log into<\/a> your Shapeways account and select <strong>My 3D Models<\/strong>.&nbsp;<\/li><li>Find the \u2018<strong>choose a 3D file or drag it here<\/strong>\u2019 area. Select your units, keeping in mind that your model can be re-scaled later.<\/li><li>Drag and drop your file, or click and a dialogue box will appear, allowing you to select the file.<\/li><li>The model page will load. Proceed from there.<\/li><\/ol>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Automated Printability Analysis<\/strong><\/h3>\n\n\n\n<p>After uploading your 3D model, a series of automated processes are activated to check for printability. This begins with assessing the file format, making sure it is a supported file, with a suitable polygon count. The printer bounding box requirements, found on each Shapeways <a href=\"https:\/\/www.shapeways.com\/materials\">3D printing materials page<\/a>, must be within limits, ensuring the 3D model will fit into the designated 3D printer. 3D models must be watertight and closed, with the right normals and manifold.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2021\/12\/TRINITY-lake.jpg\" alt=\"trinity-lake-quantum-drone\" class=\"wp-image-42226\" srcset=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2021\/12\/TRINITY-lake.jpg 1600w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2021\/12\/TRINITY-lake-800x600.jpg 800w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>File Type Compatibility and Size<\/strong><\/h3>\n\n\n\n<p>While uploading STL files for 3D printing is most common, there are many other options:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Acceptable 3D printing file types include: DAE, OBJ, STL, X3D, X3DB, X3DV, WRL, 3MF, STP, STEP<\/li><li>Full color 3D printing file types: DAE, WRL, X3D, X3DB, X3DV, OBJ<\/li><li>Textures files: GIF, JPG, PNG\u2013upload as a ZIP folder containing the model file and textures (and MTL for OBJ)<\/li><\/ul>\n\n\n\n<p>In some cases, 3D printing files may be too large, which prohibits the self-serve upload process. The maximum file size for all 3D printing file types is 64MB and\/or 1 million polygons. If your file exceeds that capacity, consider reducing the size by zipping the files, as compression will reduce the size without compromising your design.&nbsp;<\/p>\n\n\n\n<p>Another option is to split the parts by breaking the 3D model down into small individual parts that can be assembled after printing. This workaround allows customers to maintain fine details without the added step of compressing files or reducing the polygon count.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Avoid Printability Problems from the Start<\/strong><\/h3>\n\n\n\n<p>Users pushing the limits of 3D printing and focusing on innovation may encounter file-fixing issues during the 3D file creation process. Making the right choices ahead of time often saves headaches down the line, whether prototyping or 3D printing high-performance parts.<\/p>\n\n\n\n<p>While design specialists at Shapeways can often regenerate many 3D models deemed unprintable at first, it\u2019s easier to be aware of\u2013and avoid\u2013typical issues from the start. Becoming educated about 3D printing materials and technology is key:<\/p>\n\n\n\n<p>\u201cDifferent materials have different guidelines, and sometimes we run into problems when a model is set for a material that isn\u2019t compatible with a more complicated type of geometry,\u201d says Angeliki Sioliou, User Application Design Specialist.<\/p>\n\n\n\n<p>3D models are often rejected for issues like weak geometries, a variety of details in <a href=\"https:\/\/www.shapeways.com\/3d-print-material-technology\/wax-casting\">Cast Metal<\/a> products like jewelry, and of course\u2013wall thickness and texture.&nbsp;<\/p>\n\n\n\n<p>Orientation is a very common setting which can also be customized in advanced settings by following these steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>Visit <a href=\"https:\/\/www.shapeways.com\/mymodels\">My 3D Models<\/a>, and click the three vertical dots to the right of the model.<\/li><li>Select <strong>Open in 3D Tools<\/strong>.<\/li><li>Click on <strong>Set 3D Printed Orientation<\/strong>.<\/li><li>A popup window appears, with a navigational button in the bottom left corner. Use this to set the 3D printing orientation, and click <strong>Save Orientation<\/strong> when finished.<\/li><\/ol>\n\n\n\n<p><\/p>\n\n\n\n<p>In some cases, Shapeways designers may receive customized feedback from User Application Design Specialists like Angeliki:<\/p>\n\n\n\n<p>\u201cI make sure the models are printable if possible,\u201d she says, pointing out that from her end, feedback sent to customers is not coming from a computer system or a bot, but directly from her.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p>\u201cFor some models, we add a personalized message at the beginning of a printability rejection.\u201d<\/p><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1120\" height=\"747\" src=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-1120x747.jpg\" alt=\"Groen and Boothman's Creatures bracelets\" class=\"wp-image-41237\" srcset=\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-1120x747.jpg 1120w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-840x560.jpg 840w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-420x280.jpg 420w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-768x512.jpg 768w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-1536x1024.jpg 1536w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-2048x1365.jpg 2048w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-800x533.jpg 800w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-400x267.jpg 400w, https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2020\/12\/Creatures-studio-2-groen-boothman-design-300x200.jpg 300w\" sizes=\"auto, (max-width: 1120px) 100vw, 1120px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Consult with the User Application Team for Any 3D Printing Order<\/strong><\/h3>\n\n\n\n<p>Each production job is unique, beginning its journey as soon as the customer uploads a 3D model. From there, proprietary software activates the additive manufacturing process. Businesses with larger-volume orders may benefit from working with the User Application (UA) Team directly though.<\/p>\n\n\n\n<p>The UA Team controls production of quality parts made to customer specifications, whether for large-scale <a href=\"https:\/\/www.shapeways.com\/blog\/archives\/41126-shapeways-3d-prints-six-foot-vanity-inspired-by-coral-reefs-for-verner-architects.html\">3D printed architectural<\/a> statement pieces, <a href=\"https:\/\/www.shapeways.com\/blog\/archives\/41697-at-hero-forge-tabletop-gamers-wield-vast-power-in-customization.html\">full-color miniatures<\/a> for gaming companies, or industrial <a href=\"https:\/\/www.shapeways.com\/resources\/case-studies\/tilt-hydrometer\">electronic measuring devices<\/a> for home-brewing craft beer.&nbsp;<\/p>\n\n\n\n<p>In some rare cases, 3D models are simply unprintable because they are not designed with the proper guidelines. For customers working with a specific set of requirements for larger projects requiring intensive customization, a one-on-one consultation with the UA Team will help them cross the final hurdle.<\/p>\n\n\n\n<p>\u201cOur goal is to make the customer experience as seamless as possible,\u201d says Matthew Nadler, User Application Materials Specialist at Shapeways. \u201cWe unlock all that Shapeways has to offer for our customers, and enable them to leverage our full capabilities.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>About Shapeways<\/strong><\/h3>\n\n\n\n<p>Enjoy the benefits of this advanced technology and a wide range of materials from Shapeways for 3D printing your creations with accuracy, complex detail, and no minimum or limits in terms of mass customization or single part orders. Shapeways has worked with over 1 million customers in 160 countries to 3D print over 21 million parts! Read about <a href=\"https:\/\/www.shapeways.com\/resources\/case-studies\">case studies<\/a>, find out more about Shapeways additive manufacturing solutions, and get instant quotes <a href=\"https:\/\/www.shapeways.com\/model\/material-configurator\/upload\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The possibilities are endless with 3D printing\u2013granting access to rapid prototyping and unlimited opportunities for iteration. On-demand production and reduced&#8230;<\/p>\n","protected":false},"author":175,"featured_media":29391,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[481],"tags":[],"class_list":["post-43152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-shapeways"],"thumbnail":"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2016\/10\/blog-bhda-w-supports-2-625x468.jpg","yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.9 (Yoast SEO v23.9) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Self-Service 3D Printing - Shapeways<\/title>\n<meta name=\"description\" content=\"Ready to upload your 3D print design? Shapeways offers many helpful features for designers and engineers to participate in during the self-service upload process.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bridget Millsaps\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing\"},\"author\":{\"name\":\"Bridget Millsaps\",\"@id\":\"https:\/\/prodshapeblog.wpenginepowered.com\/#\/schema\/person\/fff5ced46f867f516113910a747d12f6\"},\"headline\":\"Self-Service 3D Printing: Save Time with Customer Service Resources\",\"datePublished\":\"2022-10-11T12:00:00+00:00\",\"dateModified\":\"2022-10-11T19:32:21+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing\"},\"wordCount\":1343,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/prodshapeblog.wpenginepowered.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2016\/10\/blog-bhda-w-supports-2.jpg\",\"articleSection\":[\"Shapeways\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing\",\"url\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing\",\"name\":\"Self-Service 3D Printing - Shapeways\",\"isPartOf\":{\"@id\":\"https:\/\/prodshapeblog.wpenginepowered.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.shapeways.com\/blog\/self-service-upload-3d-printing#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.shapeways.com\/blog\/wp-content\/uploads\/2016\/10\/blog-bhda-w-supports-2.jpg\",\"datePublished\":\"2022-10-11T12:00:00+00:00\",\"dateModified\":\"2022-10-11T19:32:21+00:00\",\"description\":\"Ready to upload your 3D print design? 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