Yesterday we made an improvement to how you can manage an important aspect of your Shapeways Shop: Images! We are aware that there have been some discrepancies with product images for the past few months, and this fix should address some of those issues. For the last few months, we’ve been getting feedback from the community that you’d like to be able to set the order of the images on your product page. We’ve listened to that feedback and are excited to share that today you’ll have full control over how images are prioritized on your product pages, product box and carousel.

Our new image management interface for Shop Owners to have greater control over how their images are displayed on the product page.
View from Model Edit page: Images prioritized as 1, 2 and 3.

product-pg

View from Product Page: Default image 1 is first image, and images labeled 2 and 3 are second and third in carousel. 

Currently, you have the ability to set a default image for your default material of your product.  With our new release, you can not only set the default image for your default material, but also order the photos in your carousel in the product page. Additionally, if you have multiple images for a product in a particular material whether or not it’s your default material, you can now prioritize which image we show when a customer is looking at that specific material. Here’s how:

The first thing to know about the new image table is that the order of the photos in this table will be the order of the photos in your product’s image carousel on your product page. To move an image up or down in priority, simply change the priority number to the desired rank, and your photo will move up or down in the table. This means your #1 priority image is going to be the first image in the image carousel on the product page. Your #2 priority image is going to be the second image shown in the image carousel and so on and so forth.

Second, you now have control over not only the default image of your default material, but also the default image for all other materials.

TBD
View from Model Edit page: Control the default image for your default material and non-default material alike while setting the order of the images displayed in the image carousel on your product page.

blue-product-pg-shot
View from Product Page: Image labeled 2 is Blue Strong & Flexible (non-default material) but is default photo when Blue Strong & Flexible material swatch is chosen (as opposed to image labeled 4 above).

The default image for your default material is the most important image of your product, as it is the photo shoppers will see while browsing the marketplace and when landing on your product page unless they have selected a specific material while browsing. So how do you set the default image for your default material? It will be the highest priority image in the image table tagged with your default material. So that you always know what your default material is when looking at your image table, we’ve labeled all images tagged with your default material with a ‘Default Material’ label. We’ve also labeled your highest priority image tagged with the default material as ‘Default Material – Default Image’ so it is always clear what your default image for your default material is.

So what happens when a customer searches for your product in a specific material or clicks on a material swatch on the product page? How do we know which image to show? You now additionally control the default image for all materials, not just the default material. The default image for a non-default material acts exactly the same way where it’s the highest priority image in the image table tagged with that material. For example, if the shopper selects your gold swatch on the product page (and silver is your default material), we will start at the top of your priority list, and go down the list until we find the first image that is tagged with the material ‘gold.’

This means if you have multiple pictures of your product in any material, make sure to prioritize your favorite photo of your product in that material above the other photos in that material so it will be the default image for that material.

While we’ve recently removed Not For Sale items from the marketplace, they do still remain available on your designer profile page. If you have a public product that is marked Not For Sale, the image shoppers will see on the product page will be your highest priority image in your image table. This is all to say that products marked Not For Sale appear the exact same way as products that are available for sale.

not-for-sale

View of Not For Sale: Image prioritization settings are saved

So in sum, you will now have control over: 1) the order in which your images are displayed in the image carousel on the product page, 2) the default image for your default material, 3) the default image for each non-default material, and 4) the image shown when your product is not for sale.

We appreciate your ongoing patience while we are working to fix open issues concerning images on the site. Because of the learned complexity of open image issues, we are releasing features that address open issues today. As always, thanks for all the feedback, and we hope this helps!