Shapeways

New Website Feature: Order Cancellation

Did you forget to add something to your order? With today’s update of Shapeways.com, we have made it easier for you to cancel it, and immediately place a new one. You can do this as long as we haven’t started 3D printing any of your products.

Of course you could already do this by contacting our Customer Service team. They’re super helpful (and fun to talk to!), but answering email takes some time.
With today’s update you’ll get an immediate store credit refund when you cancel your order from the order status page. You can use this to place a new order right away. No need to wait for our help anymore! Of course you can also get a full PayPal refund. For this, you will still need to contact our Customer Service team.
Keep the following in mind:
  • You can cancel an order as long as we haven’t moved it into production.
  • After canceling an order you will automatically receive a store credit.
  • You cannot cancel the order of Gift Cards and Material Sample Kit Basic (w/ Gift Card).
Together with our new order status page, our shopping experience is getting a real boost.

Let our designers and developers know how you like it – they love hearing from you!

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