Shapeways, The Community

Lead Time Changes

Hello all!

We have made some changes to the lead times for a few materials. As we learn more about production, we are able to produce some materials more quickly. Conversely, we are also learning about some potential problems and sometimes need to extend the lead time of materials to ensure we’re not making promises we can’t keep. With that, I’d like to present new lead times for a few of our materials.

White Strong & Flexible Polished: 14 business days
Milky White Glass: 14 business days
Glossy White, Glossy Black Glass: 16 business days
Frosted Detail & Frosted Ultra Detail: 15 business days 

That’s right! WSF Polished and Glass are getting lead times slashed by about a week! On the other hand, we continue to have issues with producing Frosted Detail and Ultra Detail. We are asking for an extra 5 business days to account for the risk of print failures and breakages. Although we have tried multiple fixes to improve the lead time, it seems that the problem is still persisting. There are some longer term solutions we are examining, but in the meantime, we believe it is better to communicate accurately than over-promise. Thanks for being patient with us as we grow, and hopefully lead times will continue to decrease on the whole in the future. 

These changes will go into place Thursday, Nov 24th.

Thanks all,
Nancy

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