HelpShipping Information

Shipping Information

For orders that need to arrive by December 24th, please reference our Holiday Shipping page for cutoff dates by country and material.

Carrier

  • To Australia, Canada and New Zealand, we ship using United States Postal Service (USPS).
  • To the United States, we ship using either USPS or United Parcel Service (UPS).
  • To all other countries, we ship using UPS.
  • We are in the process of expanding our carrier offerings and will update this page when more become available.

Tracking

All orders ship with a tracking number that you can use to monitor the status of your order in transit.

Transit Times & Pricing

Destination Option Transit Time (business days) Flat Rate
United States USPS First-Class 1-3 $4.99
UPS Standard 3-5 $6.50
UPS Two Day 2 $9.50
UPS Next Day 1 $15.50
Canada Special Seasonal Shipping (USPS) 2-5 $11.50
Australia, New Zealand Special Seasonal Shipping (USPS) 5 $14.99
Netherlands, Belgium, Luxembourg Standard 1-2 $6.50
All other EU countries, Switzerland, Norway, San Marino, Vatican, Andorra, Liechtenstein Standard Varies by country $9.50
All other countries Standard Varies by country $19.99

All prices exclude VAT and Sales Tax.

Production Time

Our materials use many different production processes which means that their production times vary. Visit our Materials page to find specific production times for each material. Please take note that we ship all items together, so the product in your order with the longest lead time will determine when your order will ship. You can see the estimated ship date for your order in your shopping cart or on the order status page.

We do our best to get your orders to you as quickly as possible. The listed production times for Shapeways materials take into account the challenges of manufacturing unique and untested designs. This means that many items ship ahead of schedule, though we cannot guarantee it. Unfortunately, some designs may also face delays. We'll provide email alerts to keep you updated on the status of your order, and you can always check your order status page.

Post Office Boxes

In the United States, delivery to PO Boxes can be achieved using USPS.

Army Post Office, Fleet Post Office, Diplomatic Post Office

Delivery to APO, FPO and DPO can be achieved using USPS.

Shipping to a Different Country

We're working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we require that the country of your Ship To address matches the country of your Bill To address.

Import Duty, Tax and Brokerage Fees

We make every effort to minimize any import duty, tax, and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax, and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the customs authority in your country for further information.

Goods shipped outside of the United States or European Union will be described as plastic or metal goods. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be assessed by the carrier.

We have retrieved these tariffs for you as an indication:

  • Plastic 3D prints - HS code 3926400000; 6.5% tariff
  • Sandstone 3D prints - HS code 6913901090; 3.5% tariff
  • Stainless Steel 3D prints - HS code 83062100; 0% tariff, though there might be 15% additional tax for bullion decoration objects

If delivery of an order placed on www.shapeways.com is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.

Shapeways makes every effort to minimize the possible burden of these additional charges and we are in process of making improvements to how we ship into several major markets worldwide.

Russia

Customs authorities in Russia have recently tightened restrictions on imports, in particular on dutiable shipments to private individuals. Such shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements have led to an unprecedented number of customs holds and delays. UPS has temporarily "suspended the import of non-document shipments sent by private individuals to private individuals in the Russian Federation." Please accept our apologies. More info can be found at UPS.

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