HelpShipping Information

Shipping Information


  • To Canada, we ship using United States Postal Service (USPS).
  • To the United States, we ship using either USPS or United Parcel Service (UPS).
  • To all other countries, we ship using UPS.
  • We are in the process of expanding our carrier offerings and will update this page when more become available.


All orders ship with a tracking number that you can use to monitor the status of your order in transit.

Transit Times & Pricing

Destination Option Transit Time (business days) Flat Rate
United States USPS First-Class 1-3 $4.99
UPS Standard 3-5 $6.50
UPS Two Day 2 $9.50
UPS Next Day 1 $15.50
Canada First-Class 2-8 $11.50
Netherlands, Belgium, Luxembourg Standard 1-2 $6.50
All other EU countries, Switzerland, Norway, San Marino, Vatican, Andorra, Liechtenstein Standard Varies by country $9.50
All other countries Standard Varies by country $19.99

All prices exclude VAT and Sales Tax.

Production Time

We try to get your product to you within 1-3 weeks of the time you order when you pay directly by credit card or PayPal. If you pay with a PayPal eCheck, it takes an additional 3-5 business days for your check to clear.

Because we fulfill all orders through a single shipment, delivery could be delayed if your order contains any products whose materials require longer production times. Plastic materials ship within 6-12 business days. Other materials, like steel and ceramics, take 15-16 business days. Visit our Materials page to find specific delivery time for each material.

We do our best to get your orders to you as quickly as possible. Each product is made on demand, and untested designs might face delays.

Post Office Boxes

In the United States, delivery to PO Boxes can be achieved using USPS.

Army Post Office, Fleet Post Office, Diplomatic Post Office

Delivery to APO, FPO and DPO can be achieved using USPS.

Shipping to a Different Country

We're working to make it easier for you to send gifts to friends and family across the world. Currently, to guard against online fraud, we require that the country of your Ship To address matches the country of your Bill To address.

Import Duty, Tax, and Brokerage Fees

We make every effort to minimize any import duty, tax, and brokerage fees to which you may be subject. However, depending on the destination country of your order, duty, tax, and brokerage fees may be assessed upon importation. Our shipping charges are only for the cost of carriage and do not include these additional charges. Contact the customs authority in your country for further information.

Goods shipped outside of the United States or European Union will be described as plastic or metal goods. Combined import duty and tax are typically 5-20% of the total order value. In some cases, an additional brokerage fee may be assessed by the carrier.

We have retrieved these tariffs for you as an indication:

  • Plastic 3D prints - HS code 3926400000; 6.5% tariff
  • Sandstone 3D prints - HS code 6913901090; 3.5% tariff
  • Stainless Steel 3D prints - HS code 83062100; 0% tariff, though there might be 15% additional tax for bullion decoration objects

If delivery of an order placed on is refused, you will be responsible for the original shipping charges, as well as any import duty, tax, and brokerage fees that may be assessed.

Shapeways makes every effort to minimize the possible burden of these additional charges and we are in process of making improvements to how we ship into several major markets worldwide.


Customs authorities in Russia have recently tightened restrictions on imports, in particular on dutiable shipments to private individuals. Such shipments are currently under extraordinary scrutiny in an effort to improve accuracy of the accompanying shipping documentation. These additional requirements have led to an unprecedented number of customs holds and delays. UPS has temporarily "suspended the import of non-document shipments sent by private individuals to private individuals in the Russian Federation." Please accept our apologies. More info can be found at UPS.



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