Need any help with the Creator? Check out our Creator support page ».
Do you want to get started, but need more help on specific topics? Check out our tutorials section. We have both video and written tutorials with detailed explanations on converting files, designing for 3D printing, keeping your meshes watertight and more.
In our Frequently Asked Questions section you will find answers to questions about ordering, production, pricing and the website. You can also find answers to practical questions such as "to which countries we ship to" and more.
Shapeways only offers the highest quality digital manufacturing materials. We use a variety of the latest in 3D printing techniques to ensure you a wide range of qualiy materials. Each Shapeways material offers a unique combination of practical and aesthetic properties.
Our pricing is based upon the actual amount of material used in your model and the material you choose to use. So, the actual volume of your finished object not the volume of the bounding box determines the price. For all price info go to our price info page.
We try to get the model to you within 10 working days for the plastics and 14 working days for the metal models. We count from the moment we receive your payment. This means within 10 or 14 working days if you pay directly by credit card or Paypal. If you pay with an E-check on Paypal it takes 3-5 working days for your check to get cleared. You need to add these to the standard working days for the material that you order.
Do you want to make money with your designs? When people buy from your Shop you will get a fee per model they buy. The intellectual property of the design will always remain with you. We do the production, billing, customer service and shipping. You are free to do what you do best: design!
Once a month we hold our live video chat with the Shapeways community.
That moment is happening now.
Join us at shapeways.com/community/live