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Do you share our passion for creativity? Want to be the one to make our community members happy with their products every day? Do you strive for perfection? Then Customer Service Agent at Shapeways might be the job for you! Want to impress us? Introduce yourself in a one minute video.
In the role of Customer Service Agent, you are pivotal in our customers’ satisfaction -- you are the face of Shapeways for our customers. You answer questions regarding our service and 3D printing, help our users to get their 3D models ready for production, and liaise with all internal departments to ensure on time delivery of quality products.
It is in your genes to want to deliver happiness to each and every customer. You enjoy it when you can help out a customer and exceed their expectations. You enjoy giving essential feedback for our other teams such as Marketing, Supply Chain Management and Product Management, to continuously increase the quality of our products and website. All your actions should be driven by a desire to provide customers with a unforgettable experience.