Location: New York, NY
Shapeways is a fast-growing, global startup, with the goal of making 3D printing more accessible and affordable. Everything we make is custom, tailored to our customer's wishes. Want to help deliver excellence to our growing community? You'll be the one making sure that every customer order is printed to perfection.
In the role of Customer Service Intern you will be the glue holding it all together, as you will support both our CS Agents and our customers. You will be tasked with answering questions regarding our services and 3D printing, helping our users prepare their 3D models for production, and liaising with internal departments to ensure on-time delivery of quality products.
It’s in your genes to want to deliver happiness to each and every customer, exceeding their expectations! You enjoy working within cross-functional teams, relaying essential feedback to other departments such as Marketing, Supply Chain Management and Product Management, and helping to provide a great experience on our site and deliver a brilliant product. You are motivated and driven by the desire to provide customers with an unforgettable experience!
This is a paid full time position (40hrs/week) starting ASAP, for an initial period of three months.
Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for. Fun is also part of our DNA – a sense of humor is a must! You’ll also have the coolest desk toys anywhere.
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