http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=44797&th=8449#msg_44797
The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.

I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the order....so I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.

I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.

I suppose besides all this story I have two questions:

1. Is there anyway to contact someone in a US office by phone?

2. Does shapeways even offer a rushed shipment, at least in these circumstances?

Thanks,
~Mark]]> mlivelli 2012-03-02T18:49:06-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=44802&th=8449#msg_44802
I'll let some people know about your problem, that will be able to help.]]> Youknowwho4eva 2012-03-02T19:13:34-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=44888&th=8449#msg_44888
I have just sent you an email about this.

Kindly,
Christel
Customer Service Agent
Shapeways]]> ChristelH 2012-03-05T10:34:53-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=44909&th=8449#msg_44909
I have replied and attached images of the model I received.

Looking forward to your reply!

~Mark]]> mlivelli 2012-03-05T16:07:51-00:00