http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=28286&th=5409#msg_28286 ]]> Crowsfoot 2011-05-28T03:52:28-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28288&th=5409#msg_28288
,Salokannel]]> Salokannel 2011-05-28T04:55:28-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28290&th=5409#msg_28290 hearing your stories doesn't really bode well for me...
Some updated estimated delivery times would be great I think! ]]> benoit 2011-05-28T08:28:29-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28294&th=5409#msg_28294
I'm sorry to hear your model isn't shipped to you yet.
At the moment the Customer Service from Shapeways is having a weekend break.

If you send an email to service@shapeways.com and ask your question again with the order number, they can give you a better answer.
Hang tight, tomorrow they are back in the office.
]]> Jettuh 2011-05-28T15:13:03-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28298&th=5409#msg_28298 Youknowwho4eva 2011-05-28T21:11:24-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28342&th=5409#msg_28342
I just talked to our Customer Support crew and they assured me that all late orders will be shipped *today*.

Getting your models this late isn't fun, I know, and I apologise for the delay. Now that we have the backlog gone and our problems with the silver production solved everything is back on track again.

Bart]]> bartv 2011-05-30T07:19:35-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28345&th=5409#msg_28345 Hopefully get them tomorrow already ]]> Salokannel 2011-05-30T07:30:35-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28367&th=5409#msg_28367 ]]> Crowsfoot 2011-05-30T14:53:32-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28789&th=5409#msg_28789 ]]> Crowsfoot 2011-06-09T02:24:48-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28842&th=5409#msg_28842
My silver order was placed on April 9, 2011

I received an email from Customer Service saying it would ship on May 18

Next I get one saying it will ship on May 30

Then on June 6th

Then on June 14th

if I hadn't done business with Shapeways before then I would think this is some sort of scam where they keep telling you, oh don't worry it will ship next week and then never send anything

Each time the customer service rep seems very sure the models will ship, but then it keeps getting delayed!]]> nervoussystem 2011-06-10T00:10:30-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28848&th=5409#msg_28848
We understand and share your frustration with the delays, we have added even more capacity to the 3D printing aspect of the silver process which is where the bottleneck was.

We should see all silver orders start to flow through now at proper speeds.

Apologies again we really appreciate your patience as we step up production for you.

Thanks

Duann
]]> bitstoatoms 2011-06-10T03:54:28-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28850&th=5409#msg_28850 ]]> Crowsfoot 2011-06-10T04:54:47-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=28867&th=5409#msg_28867 Thanks, all! I look forward to finally seeing it.]]> Crowsfoot 2011-06-10T13:04:47-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=31955&th=5409#msg_31955 Missing paid silver Order

Hallo

On July 7th, 2011 I ordered an object in Silver Glossy and paid it with pay pal. Several days later my order (order no.: 54229) disappeared. Another order (same Order date) with no silver-object is delayed (Expected delivery date July, 21st) but I received an email from UPS, that the delivery date should be today.

I wrote 3 emails to Customer Service but none of it was answered jet! So I already paid for something that disappeared ...... Any suggestions what to do next?

Thanks for your answers.

PS: Dear "Shapies" if you read this please answer! I can also mail you the invoice of the missing object if you need it!]]> trs 2011-08-02T09:08:11-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=31963&th=5409#msg_31963
We did reply to all of your emails, but maybe the end up in your spam mail, maybe you can check this?

I had a look at your order 54229 but this one has been canceled because of thin walls in the model. We did sent an automatically email with the rejection reason and coupon attached in it.

I had a look at your other order number 54226, we are still waiting for a few models to be finished so we can ship everything to you in one shipment.

I don't know about which shipment and email from UPS you are talking about, but if you can sent me an email or a message here on the forum I can help you out with this one. I do need a tracking number from UPS or maybe the original UPS email (there is also the order number in this original UPS email) to have a look for you.

I hope this is helping you out a bit, and sorry that you never received our emails but we really have been sending them to you.

Kindly,
Christel Hagens
Customer Service Agent
www.shapeways.com]]> ChristelH 2011-08-02T12:53:11-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=32330&th=5409#msg_32330
Thank you very much for your help and all of your emails!

First of all I would like to apologize to all of you because I had a problem with my email account!!

In fact all your mails went to the spam-folder of my account. Until today my email provider GMX did quite a good job with his anti-spam system, that's why I did not notice that this could be the problem. I white-listed "service@shapeways.com", so I should receive all of your emails now. (I copied all your mails from my spam-folder)

Greetings from Nuernberg
Alexandra


]]> trs 2011-08-09T11:24:21-00:00