http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=23519&th=4499#msg_23519 Kaede 2011-02-07T18:31:27-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23629&th=4499#msg_23629
I thought it might be the javascript blockers I have enabled in Firefox, but I switched and tried two other browser... no luck. ]]> cniemira 2011-02-09T17:24:41-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23630&th=4499#msg_23630 ]]> Youknowwho4eva 2011-02-09T18:09:57-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23632&th=4499#msg_23632 ana 2011-02-09T18:30:16-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23637&th=4499#msg_23637 ]]> ana 2011-02-09T18:42:57-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23638&th=4499#msg_23638
Thanks!]]> cniemira 2011-02-09T18:57:23-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23640&th=4499#msg_23640 ana 2011-02-09T19:11:27-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23644&th=4499#msg_23644
Still, it must have gone through since I got a notification today letting me know the shop had been opened. ]]> Kaede 2011-02-10T03:56:20-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=23679&th=4499#msg_23679
I'm glad it finally worked out for you two, but I'll still have the dev team take a look.]]> ana 2011-02-10T16:23:16-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24349&th=4499#msg_24349 ElizabethsCreativePursuits 2011-03-01T01:46:54-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24381&th=4499#msg_24381 Bunrattypark 2011-03-02T03:02:38-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24383&th=4499#msg_24383
1. Which browsers did you try this in?

2. Which operating systems are you both running?

3. When did you both have this problem?

Is there anyone else on this thread who's still experiencing the same issue?

]]> ana 2011-03-02T03:41:38-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24402&th=4499#msg_24402
I'm using Internet Explorer 8 and Windows Vista. I tried several times on Feb. 28 to open the shop before posting in this thread, but nothing happened when I clicked on the button to open the store. I'm in the U.S., on EST (GMT-5), just to help keep the timeline of events straigtht.

I think I know now what was happening, though.

Since I'm in the U.S., Shapeways didn't need a VAT number from me to open the shop because I will be responsible for collecting and paying the taxes myself.

However, as with the others above, there was no immediate reaction or message from the site itself to show that my information had been processed and was being reviewed for approval.

Meanwhile, I used Creator and a photo to create a 3D photo, just to see what it would look like, and I saved the model. The e-mail that the model had become printable was sent out at 2:32 AM EST, Mar. 1.

Then, the e-mail saying that my VAT, or lack thereof, had been checked and my business information had been approved was sent out at 3:17 AM EST, Mar. 1.

When I opened and read that e-mail, I came back to the site, clicked the button to open the store, and at that time the Javascript opened to ask for the business name and URL that I wanted to use. I filled that in and received a message that my shop had been opened and, when that information had been reviewed and approved, my shop would be unlocked.

The e-mail that said my store had been unlocked was sent out at 8:34 AM, Mar. 1.

So, it seems as if everything is actually working as it should. All that's missing is some sort of immediate response from the site, a message that lets those who try to open shops know that the first set of information, the billing and shipping addresses and so forth, has been received and needs to be reviewed and approved before the button to open the shop will respond to being clicked. There is a message that does say that the VAT or Chamber of Commerce number must be approved before a store can be opened, but that apparently isn't enough to make it clear enough to some of us that Shapeways did receive our information. It was also confusing to me, particularly after I realized that Shapeways did not need a taxpayer ID from anyone outside of the EU.

Thanks for you attention and help,

Elizabeth

]]> ElizabethsCreativePursuits 2011-03-02T19:14:37-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24487&th=4499#msg_24487
Any word of progress on this issue? Many thanks...]]> Bunrattypark 2011-03-05T21:04:09-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24556&th=4499#msg_24556
]]> bluelinegecko 2011-03-07T18:32:35-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24581&th=4499#msg_24581 Bunrattypark 2011-03-08T10:53:42-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24594&th=4499#msg_24594
@Bunrattypack, switching browsers is how I eventually got shop creation to workl, only I started in Chrome, and was eventually successful in Firefox.

Last I heard the development team was trouble shooting this. I'll try and get an update on where things are at.]]> ana 2011-03-08T17:27:47-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24622&th=4499#msg_24622
I've bumped this up to a high priority and am hoping to fix it in the next couple days.

-Ben]]> horstnyc 2011-03-08T20:28:52-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24779&th=4499#msg_24779
I've continued testing and the functionality has been working much more solidly for me lately. Could be related to some ongoing work we've been doing...

-Ben]]> horst 2011-03-11T20:29:00-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24792&th=4499#msg_24792
I posted a follw through above in response to a request for information from Ana. Now, I just have to master MeshLab.

Elizabeth]]> ElizabethsCreativePursuits 2011-03-12T01:36:35-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24800&th=4499#msg_24800 bluelinegecko 2011-03-12T15:52:02-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=24812&th=4499#msg_24812
-Ben]]> horst 2011-03-14T01:36:40-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=26155&th=4499#msg_26155
paypal e mail? - the e mail I have paypal contact me through?
Chamber of Commerce number? - never heard of this

also...
In the set up, why does my shipping address appear 3 times?

Please help me understand this. I just want to set up a shop with you guys.

Thanks]]> DavidTsai 2011-04-18T00:17:32-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=26171&th=4499#msg_26171
The PayPal email is your PayPal account ID--which we use to pay you when you make sales.

Chamber of Commerce number should not be necessary for most shop creators. Don't check the box indicating you are a business, and this won't appear for you.

You may have saved multiple shipping addresses, which would be why you see it three times.
--
We are deploying UI fixes to the shop creation process this week. I would be very happy to collect your feedback on the changes and how you feel about them compared to the current system.

Thanks,
Ben]]> horst 2011-04-18T15:04:09-00:00