http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=8495&th=1759#msg_8495
I've emailed customer service twice to find out the status of my order (#107700) and haven't received a response.

I'd like to know the status of my order, which I placed before the "Get it by Christmas" deadline according to the advertisement on the website. Obviously I won't get it in time for the holiday (sad! but these things happen) but I've never ordered anything from Shapeways before and I must say it makes me nervous I haven't gotten a response. I'm hoping its because of the holidays....

If someone could let me know the order will come eventually I'd really appreciate it! I'm pretty excited about what I ordered so I'd like to know that I'm not looking forward to something that I won't get.

Thanks very much!
Cat ]]> CatMH2009 2009-12-22T14:24:11-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8507&th=1759#msg_8507
I think the Shapeways team is extremely busy at the moment.
So I'll try to ease your worries

I'm pretty sure you can count on your order arriving, one way or the other.
If something goes wrong, Shapeways usually spare no expense to make things right.
In my experience, delivery is usually on working day 9 or 10 after ordering.

Did you get an order/payment confirmation ?
Did you get an email : your order is now in production ?
If so, chances are, it might still arrive in time.

Regards

]]> virtox 2009-12-23T08:41:20-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8509&th=1759#msg_8509
I checked for you and you're order is still in production. I'll get one of the service peoples to send you an email about the estimated arrival date. ]]> joris 2009-12-23T11:56:50-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8511&th=1759#msg_8511 Hi Cat,

We never received your emails. We always strive to answer within 24 hours. You will receive an email from us this afternoon in which we explain everything

Ciao!]]> RalphVdB 2009-12-23T12:24:55-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8515&th=1759#msg_8515
Thanks for getting back to me! (My boss now thinks something's wrong with me because I was drinking coffee when I read your reply, Joris, and almost choked from laughing hahaha).

Maybe you guys should make lower quality products so less people want them and I can get my order really fast! Just kidding! I assumed you guys must be busy, sorry if I added to your stress. The holidays are probably jammed for you since you offer so many great gift options. I wasn't sure my email got through since I figured I'd get one of those "Thanks for emailing, someone will get back to you" automatic replies and didn't. I must have mis-typed the address or something so it's definitely my bad.

I'm happy to wait a while longer for my item to arrive - I've already planned a hilarious huge box filled with tissue paper and an IOU.

Thanks again!
Cat






]]> CatMH2009 2009-12-23T13:58:02-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8516&th=1759#msg_8516
Cat

Ps. People are so friendly on here!! Thanks for your reply ]]> CatMH2009 2009-12-23T14:00:25-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8519&th=1759#msg_8519 joris 2009-12-23T16:44:55-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=8520&th=1759#msg_8520
Kindest Regards,

Jack]]> B1lancer 2009-12-23T17:02:09-00:00