http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=6965&th=1452#msg_6965 I have tried to e-mail customer service many times and gotten no responses.

I placed an order for 13 copys of my Ring designs on Sept 10th and received an e-mail back from Nikki (customer service) stating that some walls were too thin on 4 of my 8 designs. (min is .7mm but mine were .6mm)

So I asked if they could try to print anyway, and Ralph replied saying that "yes they would try to print anyway".

I received the models last week, but only half of my order arrived (none of the .6mm wall models) so i am missing 7 of my rings (that I paid for) and I have tried to e-mail Ralph, Nikki and Service@shapeways and NOBODY has gotten back to me about where the rest of my rings are or if they will ship.

Please help.
Shawn]]> Designmodeller1 2009-10-01T15:46:18-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=7109&th=1452#msg_7109

They issued a voucher for the items that they were not able to produce,. It turns out that Ralph and Nikki were on vacation so my e-mail did not get through.

This is my first order with Shapeways and it had a few bumps but overall the models that they made were very good quality. I will try them again, and this time make sure my models are better to alleviate any problems.

Thanks Maartjie! ]]> Designmodeller1 2009-10-06T14:20:43-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=7389&th=1452#msg_7389
Good to know it turned out well though grats with your order.]]> chris89 2009-10-21T18:15:12-00:00