http://www.shapeways.com/forum/index.php Shapeways: Bring your creativity to life in 3D http://www.shapeways.com/forum/index.php?t=rview&goto=58725&th=12040#msg_58725 Wahtah 2012-12-17T09:24:31-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58740&th=12040#msg_58740 Youknowwho4eva 2012-12-17T14:21:40-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58741&th=12040#msg_58741
Indeed,- you can not use store credits on gift cards, if you e-mail us @: service@ shapeways .com we can cancel your store credit and request a refund for you.

Hope to hear from you.
Cheers Maartje ]]> maartje 2012-12-17T14:39:25-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58742&th=12040#msg_58742 Right now it seems out of tune with ShapeWays' reputation as a nice company:
- when you buy a gift card, there is no warning that they are only valid for a year (right?)
- you are actively preventing users from buying new gift cards with credits. I really can't think of a positive sounding reason for this.
- I also think there is a legal problem shapeways should look into: both Dutch and US federal rules seem to state that gift cards should be valid for at least 5 years (the Dutch rules say you can have a shorter period as long as it's known up front). ]]> Wahtah 2012-12-17T15:18:17-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58743&th=12040#msg_58743
You can change the giftcard code into a store credit, than it is valid for ever! We switched over to store credits since August 2012, see your profile: My Credits section.

About the payment method, I need to look into the reason for this, but I think it has to do with not having the possibility to refund Gift cards.

Hope this was helpful.

]]> maartje 2012-12-17T15:25:31-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58744&th=12040#msg_58744
Credit Type Credit Code Original Value Remaining Value Expiration Date
Gift Card Xxxxx $100.00 $41.33 2012-12-31

And no mention of credit being valid forever, so you can see why I was worried about that expiration date...

Thanks for clearing that up!]]> Wahtah 2012-12-17T15:51:48-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58746&th=12040#msg_58746 Wahtah 2012-12-17T16:20:50-00:00 http://www.shapeways.com/forum/index.php?t=rview&goto=58747&th=12040#msg_58747 It is different in your case, - you have old coupons in your my credits, they will expire after the date.
We use store credit since August 2012, those credits will not expire anymore.
I advise you to E-mail us after the expiring date as mailed, - than we will add the same amount as new store credit to your account, this will not expire.
We need to wait till the expiring date is passed because I can not invalidate old coupons anymore.

Hope this was helpful and I hope to hear from you in 2013!!! ]]> maartje 2012-12-17T16:21:46-00:00