Home » Support » Buying »

Production Error

Search Search  
Production Error [message #44797] Fri, 02 March 2012 18:49 UTC Go to previous message
avatar mlivelli  is currently offline mlivelli
Messages: 0
Registered: February 2012
Go to all my models
Junior Member

The model from my most recent order contains text. Unfortunately, the first order placed had spelling errors, but after working with customer service we had that order canceled and a corrected model updated and a new order placed.

I received my order a few days ago and it seems that the original model was printed anyway. I checked my account, and the proper/corrected model is actually associated with the order....so I am not exactly sure why the wrong model was printed. I assume a simple, honest mistake... this stuff happens.

I have been attempting to contact shapeways about this, but have not gotten any reply from emails. This item was intended as a gift (for March 12), and I am worried there will not be enough time to have the model re-printed and re-shipped in time.

I suppose besides all this story I have two questions:

1. Is there anyway to contact someone in a US office by phone?

2. Does shapeways even offer a rushed shipment, at least in these circumstances?


Read Message
Read Message
Read Message
Read Message
Previous Topic:misspelled Ontario as Ontar
Next Topic:Which manufacturer is best?
Goto Forum:



We're sorry to inform you that we no longer support this browser and can't confirm that everything will work as expected. For the best Shapeways experience, please use one of the following browsers:

Click anywhere outside this window to continue.