| e-mail review [message #24271] Sat, 26 February 2011 07:14 UTC |
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Hi all,
First, I must say that, overall, I am very happy with the communication with Shapeways.
But I mentionned that I would like to review the different e-mails we received from Shapeways, and suggest some modifications.
So let's begin!
Here is the mail we receive when we sell an item:
| Quote: |
Hi ,
The following models were ordered from your Shop and will soon go in production:
1x D14 numbe...m 1 to 14 = $x.xx
Markup fee (3.5% of order total incl VAT) = - $y.yy
Total (incl VAT) = $z.zz
So start thinking what you are going to do with your mark up fee!
Right now we're making a physical copy of your design so that we can ship it to an
eager customer of ours. By ours I mean you and Shapeways.
NOTE: It may have been yourself who placed this order, in which case the information is not applicable.
Kind regards,
The Shapeways Service Team
Ralph, Maartje, Joost, Christel, Kevin and Petra
service@shapeways.com
Shapeways
Passionate about creating
www.shapeways.com
________________________________________
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and here are the proposed corrections :
| Quote: |
Hi,
The following models were ordered from your Shop and will soon go in production:
1x D14 numbered from 1 to 14 = $x.xx in Indigo Strong and Flexible
Markup fee (3.5% of order total incl VAT) = - $y.yy
Total (incl VAT) = $z.zz
So start thinking what you are going to do with your markup fee!
Right now we're making a physical copy of your design so that we can ship it to an
eager customer of ours. By ours we mean you and Shapeways.
NOTE: It may have been yourself who placed this order, in which case the information is not applicable.
Kind regards,
The Shapeways Service Team
Ralph, Maartje, Joost, Christel, Kevin and Petra
service@shapeways.com
Shapeways
Passionate about creating
www.shapeways.com
________________________________________
|
Basically, we need the name of the model to be written with no abbreviations, and we need to know the material in the text itself (it is in the attached file, btw). I am very happy to learn that my model was ordered in a new color, for instance.
And, as far as I know, when we order the model for ourself, there is no markup anymore, so we do not receive this e-mail (and this is to be discussed: we have no way to track item offered with no markup).
Any other idea?
[EDIT] "markup" was spelled "mark up", removed extra space after "Hi"
Furthermore "will soon go into production" suggests that the production did not started yet, while "Right now we're making a physical copy of your design" suggests it has actually started. There is a contradiction (or perhaps it began while we were reading the message  ) and anyways, the two sentences are redundant: the successive topics are order, production, markup fee, production again, shipping.
[Updated on: Sat, 26 February 2011 14:24 UTC]
So many things to design, so little time...
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