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Over Packing Issues Resulting in Broken Models [message #83307] Thu, 16 January 2014 18:43 UTC Go to previous message
avatar Mechanoid  is currently offline Mechanoid
Messages: 96
Registered: October 2010
Go to my shop
Here lately ShapeWays has been getting rough in their packaging of models. Using tape to make everything super tight and neat. Sadly what is happening is models are being bent and broken. The model in my shop the Discoverys One and Discoverys One Revisited have both had some strange issues that have never happened before. They are being bent and being broken. While the areas effected at well over the posted and unposted guidelines for models.



As you can see the main backbone of the Discovery is 3.19mm thick And the tower for the antenna is 1.50mm thick. Yet because of rough handling during the packaging step, the model is being bent badly, and the antenna is being broken. This is not the first time. I have a customer that has had this happen twice now in the last 2 months. In fact my own print of my model the Discovery was bent way bad. Had to get steam in the kettle to bend it back gently. Now both of these sections of the Discovery are well over the posted guidelines for WSF, FUD and FD materials. When I went to The Service Team about this, they assured me that no one is being rough on models while packaging them for shipment. My customer has complained to The Service Team and they simply re-order the model for them.

At some point I fear The Service Team is just going to REJECT the Discovery model, claiming there is a fault with the model itself. And totally ignoring that the folks packing boxes are handling models roughly. I am posting this issue in hopes that this will get the attention it needs, and not just ignored and swept under the rug like it has thus far.

Rough handling of still warm models that have not fully cured only makes them fragile and more likely to break or bend. This needs to be stopped. Up until a few months ago I had never had an issue with the Discovery model. But in December and now in January, this has become a problem. It has made me wonder how many other models I have that were broken, and I had to change that were broken because of rough handling.

I.D.I.C. = Infinite Diversity in Infinite Combinations

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