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New Model Processing Notes [message #70161] Thu, 20 June 2013 13:11 UTC Go to previous message
avatar bartv  is currently offline bartv
Messages: 2
Registered: December 2007
Go to my shop
Junior Member
Hey all,

Last week we started including more detailed messages in our upload error emails. This should make it easier for you to identify printing issues in your models and fix them.

With today's release, we're making it easier to find this information on our website. Here's how it works.

After uploading a model, you will find its processing notes in the File Status section of the page. Follow the 'Processing Notes' link to see the detailed information in a popup:


The processing notes can include:

- Warnings: things that we could automatically fix, but think you should be aware of (like fixing some geometry, or rescaling your model from millimeters to inches).
- Errors: things that prevent us from processing your model and making it printable. An example of this would be an invalid file, or a missing texture map. Models with errors will not be available for printing.

Please note that if a new model upload (through the Create page) fails completely, it will have no associated Model Edit page. In this case you'll just get the email with the relevant information.

As shown above, some messages may still be a bit technical. We'll keep working on them, and your feedback is welcome!



[Updated on: Thu, 20 June 2013 13:12 UTC]

Community Manager Europe | Shapeways

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